I have seen Dr. Lord for several years as I deal with a chronic condition. He is very good--personable, explains things well, knowledgeable on current treatments, and keeps on top of my condition without being demanding. In other words, he orders the appropriate tests, checks on results, and gives advice without being overbearing or condescending. When needed, he refers me to the appropriate specialists to treat specialized conditions such as referring me to an orthopedic surgeon to do my knee replacements. He is exactly what someone wants from a family physician.