Urgent Team Management

Super nice and Jennifer Miller is great. The place is clean and they take time with the patient.

Yesterday (Saturday) I finally bit the bullet and went in to the fortress Murfreesboro TN location. I was very sick since Wednesday and had chest pains and having trouble breathing. When I got there I started having a crazy bad panic attack and told the girl and they took me right back. I had no wait time to talk to the nurse and doctor and they were amazing and even answered a lot of my questions. Highly recommended

Urgent Team was wonderful! I was seen promptly and the NP, Ashley, was compassionate and knowledgeable. I would definitely recommend this clinic!

Taken my wife here, everytjing is excellent. Great health care providers

If I could give a zero rating, I would. Twice, on two separate occasions I have tried to bring in my grandchild in to be seen. They were VERY rude and refused to even see her. Both times she came in with fever and they wouldn’t even check it to see how high. The first time they told me that we needed to go straight to the ER because her fever had been 101. The second time they refused saying fever could be a sign of Covid and that they didn’t test children. How ridiculous! Children run fever for lots of reasons. That’s why you examine them. The staff was extremely rude and insulting. They were inconsiderate and uncaring! I would never recommend anyone to go here!

Terrible intake process right now! I don’t mind wait times due to COVID but no one ever comes out to help folks or communicate ANYTHING! I finally left!! Had an over two hour wait, signed in and completed paperwork myself over the phone, and waited well past my appointment time and NO COMMUNICATION was offered. No one sitting at the desk. No one came to the front when I called back... what if there had been an actual urgent need???

What a joke! Scheduled an appointment for a COVID test for my daughter. Drove 30 minutes to get to the appointment and received automated text messaging about how to proceed once we arrived. We arrived 20 minutes early, but there was NO DOCTOR on the premises (he or she had to leave due to an emergency), NO TESTS AVAILABLE at that location, and they said THE COMPUTER SYSTEM was down so they said they couldn’t call us to tell us not to come. Even after we left, we continued to get the automated text messaging. No one bothered to call another location to get our phone numbers from the computer system and/or to cancel the appointments in their system. The WORST run medical practice I’ve EVER had any experience with!!!!

Not transparent in the services they provide. Will charge you for services you didn’t ask for.

I went in for a Covid test last Saturday and was told Id receive results in 35 days. I cant get thru to an actual person in Bartlett so let a message on Wednesday and Thursday. I also sent a message thru the patient portal and no one has gotten back to me. No one else I know that has been tested for Covid has waited this long to receive a result and I cant even find someone to talk to about the delay. I would suggest ensuring you return phone calls of patients in a timely manner. I most likely will not choose Urgent Team in the future for urgent medical needs due to this lack of follow thru.

Had an appointment. Told to wait in the car. Waited over an hour. Was told there were a lot of walkins. Not sure why we wasted our time making an appointment.