The first problem is the x-ray we had taken earlier at another location was not on their computers and this was not discovered until the appt in Malta, so we had to cancel the first appt and get a cd of the x-ray ourselves and bring it. But even worse was our second appt. with Dr. Smith in Colonie who was extremely rude and disrespectful. I think he would prefer that his patients say nothing and ask nothing. He was thrown by my simple questions, and, instead of answering them clearly, seemed threatened by them. I actually had to ask him during the appt. to be respectful. The supervisor was extremely kind, intelligent, and apologetic and is looking into the entire matter. He also seemed to think we were a nuisance because he was in the middle of a deposition and they were all waiting for him. Very poor communicator, easily threatened by innocent questions, and rude.