Gentiva Hospice's Online Review Report Card
Gentiva Hospice
3.8
Average Star Rating
21
Total Reviews
2
Recent Reviews
3
Review Sites Found
Accepts Medicare
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Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Avalon Hospice received 66.7% positive feedback, with patients praising the compassionate care and dedicated staff. However, 33.3% of the feedback was negative, primarily citing poor communication, unprofessional behavior, and handling of medications. Overall, the hospice provides supportive care but needs better communication processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
List of Gentiva Hospice's Reviews
I cannot say enough about the people I delt with. My son was treated with dignity and respect by everyone who cast to our home. We only had minor issues with one nurse but it was delt with. They all have become family to us. I couldn't have made it through without them.
I’d give our caregivers more stars if I could. Everyone we had any interaction with at Gentiva Hospice went well beyond anything we could ever imagine. My Mother In Law received In Home Hospice care for over 9 months. Her caregivers never rushed their visits, were always professional, and truly cared for her. Mom always looked forward to their visits and we all grew to love them like family. I have to mention 3 of her caregivers by name - Lisa, Alisha, and Jennifer. Two of these ladies even came to our house for her last visit and it was their day off! The love, care, and dignity they always gave will never be forgotten by our family. They truly were Mom’s angels on Earth. Thank you, Gentiva Hospice from the bottom of our hearts.
From the moment we contacted Gentiva about hospice care for our Dad we knew we were in the hands of compassionate professionals. The Gentiva staff partnered with Dad's caregivers at Stones River Manor, and this allowed my father to truly age in place in his same assisted living space. We would like to say a special thank you to Tosha, Demetrius, and Lakeisha. Their dedication in listening to our Dad's wishes for his final days, and ability to create an atmosphere of peace and comfort, allowed us to focus on cherishing the final moments with our precious Dad. Thank you Gentiva of Murfreesboro, TN for the profound difference you made in our lives. Linda, Laura and Lisa
I am so grateful we chose Gentiva for my dad. Everyone was great. We had several nurses who were all wonderful and caring. We also had a couple angels walk into our lives. Nurse Chris was with us for the last several months and we were so grateful to have him. My dads comfort was always his number 1 priority. He is an exceptional nurse. I know my dad had alot of respect for him and appreciated him. We had Sarah J. from the very beginning. Almost 2 years. I could never express the difference she made in our lives. She is a bundle of sunshine and joy coming into your house. She took the absolute best care of my dad. Everytime she walked through the door his face would light up! She treated him with the utmost respect caring and love. She turned the hardest thing ever to happen to us and helped make it so much more bearable! Not just for my dad but our whole family! We couldn't wait for Sarah to get there everyday. My dad truly loved her and she became like family. He called her his daughter and he meant it. Sarah is truly priceless. If your lucky enough to get Sarah then you have the best. To.our family she is literally an angel here on earth!
Gentiva is a life changing service! Everyone is amazing. I am thankful to be partnering with them to give our community the best! This world needs a lot more people like them who genuinely care!
Except for Christie Butler (nurse) and Amy Copeland (cna) and Jessica, I wouldn't give you 2 cents for this place. I was instructed to call them first when my husband passed. My son made 3 calls to them immediately only to be put on hold the first 2 times with no one returning to the line. Also they used AdvaCare for the hospital equipment and if I had a way to show less than zero for them I would. NO one should have to go thru what I did with them.
I can't say enough about how well Avalon Hospice treated my husband. His nurse Chris was so kind and gentle with him. I am grateful for Chris for the consistency of him being the nurse every day and for taking such good care of us as well, this has got to be the toughest part of being a nurse and he is the best of the best.
I am very thankful for all the nurses, especially Sarah, she makes me feel like I have a. best friend near me, because I haven’t, my friends live far away, Sarah feels like family and she is perfect for this job! Absolutely so caring , kind and smart, I just love her… but since she is no longer there , I miss her communication, I feel the hospice drs do not listen and communication is ridiculous,
My friends spouse had an exceptional nurse. She made the family feel very much at ease as well as the patient. The spouse even said that she needed a raise because of her quality of care.
How do you put in words? The compassion, care,and love that Avalon Hospice gave to my mothers over these passed four years. My mothers was a bed patient who suffer from strokes and Alzheimer's. I wouldn't have made it. .If it wasn't for my mothers care tech Mandy that showd loving care not just for my mother but also to my dad and I. She and all if Avalon team are family. They also care for my father in law. And when it's time for my father to need service. I hope he gets Mandy as his care tech and Jenni as his nurse. Again,Thank you to all of the Avalon team for your care,love and support.
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All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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