California Skin Institute's Online Review Report Card
California Skin Institute - San Francisco
4.7
Average Star Rating
960
Total Reviews
94
Recent Reviews
3
Review Sites Found
Accepts Medicare
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Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
Review Summary
California Skin Institute received 91.6% positive feedback, with patients praising the friendly staff, knowledge, and expert medical care. However, 8.4% of the feedback was negative, primarily citing rushed consultations, billing issues, and poor communication. Overall, the practice is valued for its professional care yet needs better time management and improved administrative processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
List of California Skin Institute's Reviews
Garbage place. Spent 5min with me, said a bunch of medical jargon and ran off. Never received medical notes even after calling twice. Also received an unexplained and unnecessary prescription which I am now out $200
Reviewed On Yelp
both of my kids have left messages to either make an appointment or to refill a prescription. Never received a call back. Unacceptable. I had to walk into the office to make the appointment for my daughter. Once you have the appointment, the Doctors and PA's are fine.
Reviewed On Yelp
I had two bad visits after going here for a while. Dr. Chen seemed more interested in trying to get me to buy a skinpen session/pointing out my balding than treating my cyst that i came in for. Dr. Chansky offered no treatment other than surgery for an enflamed cyst i came in for. They also scheduled me for a 6 month full body check after an excision, but didn’t do it when i went in. They said id have to reschedule…It’s a nice facility and nice people, but i wouldnt bother for medical needs. They seem to be more cosmetic focused.
Reviewed On Google
Dr Hsiao is very caring and knowledgeable. I strongly recommend him
Reviewed On Facebook
Terrible customer service. Super super rude office. Front desk staff and MA super condescending. They don’t know how to run operations. Didn’t have record of my last Rx they gave me. Blamed me for their scheduling system getting appt time wrong.
Reviewed On Google
Lots of electronic paperwork but the staff is patient and friendly. Dr Taylor and her medical assistant were efficient and pleasant to work with. I say A+++
Reviewed On Google
Nikki was very thorough for Annual skin cancer screening. Answered all my concerns. skin care updates were helpful
Reviewed On Google
Very professional and friendly
Reviewed On Google
Dr. Chansky truly changed my life. I had my first cystic breakout from a new medication and he was able to heal my skin in 3 months. I’ve never felt more confident.
Reviewed On Google
Nice staff, great doctor, I recommend them!
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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