Visionworks's Online Review Report Card

Love Shane and Anne They are kind, professional n excellent

Location was amazing. Everyone who assisted me was kind and personable. Very attentive to my eye needs and were knowledgeable in all aspects.

Awesome customer service, wonderful prices and great deals. Futuristic company using AI and real people to help you efficiently with a great value if paying out of pocket

I wish I could remember any of the people who helped me. I showed up ~45 minutes before my appointment so I would have to time to try on eyeglasses before my appointment since my appointment was scheduled right before they closed. They were so thrilled I showed up for my appointment because they had many no shows that day. The technician took me back right then! I also really appreciated that the technician immediately recognized my insurance and was familiar with what exactly would be covered. I had a Vision Link Eye Exam, which meant I did all the tests then the results were sent to the doctor, who went over everything with me in a telehealth appointment. Everything was so easy and fast. I had plenty of time to pick out my frames. The person helping me order my frames also helped make sure the total cost was within my budget. To summarize: a great experience!

The gentleman that worked there and a couple of the females were very nice. When I went to pick out glasses, one of the females that day was very rude. She shifted when she found out I was on government insurance. There’s one thing about disabilities or being down on your luck. You can become a part of that group at anytime in your life. You’re one check away from homelessness or some other misfortune that can happen. She does not know my story. I felt judged right away. In the beginning she laid 4 trays of glasses in front of me. My friend and I were picking out glasses. She went back behind the counter. When I asked for help her answer was I don’t know. The other two were very helpful. When I picked out a few pairs she came over to fit my bifocal and the glasses themselves. She was helpful then. I was embarrassed and angry. I may go to another Vision Works but not this one. Thank you to the other woman and the gentleman for helping me. He was very nice when I picked up my glasses and adjusted them. Thank you to the ones who were helpful. The other woman, be thankful you’re not disabled but please be kinder to those who are.

I want to preface this by saying that the staff at this location are excellent. However, due to some decisions that I am certain were made at a corporate level, I will be looking for another practice for my exam next year. To begin with, the actual doctors have been calling in for the visit remotely for several years now. This put me off initially, but the quality of care was still decent so I continued to go. But the below two recent changes are what have made me decide I will never be returning to any Visionworks location: 1. While waiting for the doctor to hop on the call, instead of comfortable silence patients are now subjected to reels of ads. Ads. For Visionworks. I do not want to be subjected to COMMERCIALS while I am at a DOCTOR. Absolutely ridiculous. 2. The portion of the exam where they check to see if your prescription is still good (“is one better, or two?”) is now conducted by some stupid AI system. I cannot begin to express what a terrible idea this is for a healthcare provider. For one, it just feels impersonal and uncomfortable. For two, if the patient notices an issue during the exam (in my case, the right lens of the machine seemed blurry or like it wasn’t quite fitting my eye right), it can be very difficult to figure out how/when to cut in, because you have no way of knowing if this machine is going to understand you. I cannot begin to fathom what made corporate believe it was a good idea to offload this portion of care to AI. Next year I will be entrusting my care to a practice that has a human being conduct the whole exam.

It’s been a while since I’ve written a review but I had the most wonderful experience at this location I felt like I had to sit down and write about it. From the second I walked in the store, until the moment I picked up my glasses and had them adjusted, Anna was such a pleasure to work with. She walked me through every step of the process and explained it to me, and was so incredibly sweet, patient, and kind to myself and everyone else that was in the store. I can’t say enough great things. She was extremely knowledgeable and was willing to go the extra mile to make sure everyone had a welcoming experience. This location has gained a customer for life and I can’t imagine going anywhere else. Go see Anna!! You won’t regret it!!

They provide excellent service that you will be happy to receive.

The staff was understanding of my needs and worked to make it all happen..

Very professional and friendly. Attentive with me and my son. Best choice for me.