Banner Surgery Center - Chandler

My experience was 100% positive. Everyone from the pre-op phone calls to the front desk to the prep area to the surgery room to recovery was polite, caring, efficient, and friendly. I don't not hear well and was advised to leave my hearing aids at home. Everyone spoke clearly to me; I had no trouble understanding.

Overall, this is a beautiful facility with wonderful staff. However, I had an awful experience with an ER doctor recently that floored me. I was in the ER with severe abdominal pain, and upon discharge was told that I needed to “stop abusing ER resources for a chronic condition.” I left, horrified, confused and angry at my experience. The next day, my GI sent me to another facility, where I was admitted for 5 days due to the same issues. I felt like the doctor really didn’t take the time to listen to my concerns and made a judgement call about me and brushed me off. My nurse was horrified on my behalf.

Relatively new building.  We had to see the GI doctor.  The check-in procedure was smooth, they weren't crowded, and we were seen relatively quickly.They then sent us to their facility across the freeway (Banner Ocotillo Hospital), but that's a different review.  This place was fine.

Avoid this place. My 19 year-old son went into get his ear cleaned out. They charged him $111 to do nothing more than refer him to an ENT. They could have done that on the phone, but because they are blood-sucking vampires they needed to get $111 from him for doing nothing!

I was looking for a new physician for my son. Before I made the appointment, I had asked if the doctor is in network and participates in the PPO of my insurance.I was told "yes" so I went ahead with the visit. Four months later, I get a bill showing that I am responsible for costs as the insurance didn't cover expenses because the provider is out of network at the time of service. As a patient, just be careful of misinformation. BEWARE!