Carolinas Imaging Services - SouthPark

I had a great experience and would definitely recommend Carolinas Imaging Services to others.

Great service, prompt and helpful

Faster, clean, kind service

I had a CT scan done at this practice today and was very impressed with the customer service provided by the radiologist staffer (Kristen) who did my scan. Was prompt, helpful, and processed my scan in less than 15 minutes. Front office staff were also prompt and answered all questions in a very short time. Definitely would recommend practice in the future.

They are great and very courteous love have they treat you with respect

No waiting. Very friendly. Professionals. Pain free

Such a peaceful, beautiful setting! As I entered, I was apprehensive about the test I was to receive. It sounded painful. My radiologist and his wonderful nurse/assistant quickly allayed my concerns, and before the procedure was over, we were all actually laughing! I couldn't speak more highly of Dr. Robert Lopez and his assistant. They made sure I was comfortable and relaxed. With impeccable bedside manner, he clearly explained what would happen throughout the test, and the procedure went exactly as he had explained. I couldn't recommend him more highly--five stars is not enough.

With two recent visits, one for an Utrasound, the other for a Catscan, I cannot say there was consistency between both appointments.If I would rate this Imaging center only on the Ultrasound appointment, it would be a 1 star review. 30 minute delay in the waiting room and rude staff. However, my second visit for the Catscan was a completely different experinece. From check in to post exam the staff and explanation of things was great. So, I figured I'd average the two appointments and give them three stars, but I really think they might be a two. The staff needs to work on being a little more patient with questions, and not so rude, and if they are running 20 - 30 behind I think they should tell patients upfront, as I scheduled this in between meetings, so would have been able to call someone and move things around.

While the staff in the office were great, I have been overbilled by $408 due to an error with their payment plan system. Calling their billing department led to me being told that my account number had "been assigned to a different patient" that "I do not exist" and then being put on hold, and hung up on. The contact form on their website is pointless, I've filled it out 3 times over a month, to be ignored each time. Do NOT trust CIS, or Charlotte Radiology with your financial information.

New to the area and was told the Levine Cancer institute was top notch. Well it might be but the facilities in the Atrium family are not....It’s clear this facility cares only about payment and revenues as opposed to patient health. My wife was there for follow-up scans after several surgeries and chemotherapy and yet they told her they would not do the scan unless she paid upfront without even knowing what the actual balance due would be. They assured me that they would get me a refund as soon as they could if there was any overpayment. I’m pretty sure a hospital doesn’t need my money more than I do especially during Covid. Will never recommend this company to anyone and I’m now looking for a new doctor. Not willing to see a Dr willing to work with a company that is so cold and not empathetic. Furthermore when they “offered to give me a favor” by allowing me to make a smaller payment up front and then setting up a payment plan later I come to find out they want to try to charge me interest!!! I have never heard of a healthcare company charging their patients interest absolutely ridiculous!!! No wonder so many Americans want universal healthcare, companies like this are running our healthcare system and driving us down the road to socialized medicine.