My daughter was in a terrible car accident resulting in a broken jaw which required a 4 hour surgery and 2 plates on both sides of her jaw. Dr. Mueller was the operating physician at Sentara Norfolk General. Although, he did an excellent job at the hospital with surgery, when we arrived for her post op appointment our experience was not pleasant at all. Upon entrance, the receptionists sit behind a closed tempered glass (I am assuming for HIPAA and privacy protection none the less very unwelcoming). I stood in front of the glass and waited, was handed paperwork to complete and the glass was closed back immediately. (The receptionist was actually the friendliest encounter we had in the office. She was pleasant in explaining the paper work and letting us know that although they did not accept our insurance, we could submit the insurance claim information for the car accident and they could bill that way. She also rescheduled our appointment to an earlier time as I called with concerns of the amount of pain my daughter was experiencing and the leakage of her bandages. I am pleased with her being so accommodating.) When my minor child was pulled back, his nurse or assistant without even speaking first put on a mask and then asked my child "have you been showering". The smell was from the leakage and draining after her surgery not due to poor hygiene. She then multiple times talked about the smell. Asking us, did we "smell it", saying that it "could be infected" without the doctors evaluation. She then asked me was my daughter taking an antibiotic, I told her one was not prescribed. She then asked why I didn't call them to have one written. (Unbeknownst to her, I called Sentara asking about the drainage and if she was supposed to be given an antibiotic and they advised me that since her post op appointment was the next day, I could wait vs bringing her back into ER just for repacking bandages and to confirm the Rx at that time.) Once Dr. Mueller entered the room, he confirmed that he wrote a note suggesting that she stay on the antibiotic in the hospital via IV and that they also write a script for 10 days after due to the severity of her surgery. He stated that all he does is "make the recommendation but Sentara writes the Rx." As he proceeded with his examination, he started trying to get her to speak which was still uncomfortable for her so I told her to use her phone to type what she was trying to say to which he clearly was opposed to and very rudely said "all she did was use that phone the whole time I was in the room in the hospital. I don't want her to use her phone". She wasn't using her phone upon him entering the room but, I grabbed her phone, sitting next to her so that he couldn't say anything about her using it. She told him she couldn't move her tongue. (She could, it was just very uncomfortable for her.) He then put his finger in her mouth and pushed aggressively on her tongue causing her to jump out of the seat, crying and tell him he was hurting her. At this point, she was obviously irritated. She told him as best she could "you don't know how my mouth feels, don't touch me." To which he responded "don't give me attitude". Because, someone in the room had to remain calm. I told my daughter to calm down. Assured her that he wasn't trying to hurt her, he was trying to help but I honestly wanted to walk out at this point. Once, I got her calm, he proceeded. He cut the main bandages that were wrapped around her head and assured us that her scars were not infected, gave us the Rx for the antibiotic, and asked that we return in a week. Her bandages were not repacked. I ended up taking her to an urgent care for that. The smell went away instantly. I am currently researching another Oral Surgeon to remove her stitches as I am completely baffled by the treatment she received.I understand that teenagers have an issue with their phones however, the other Nurses, FNP, and associates in Sentara advised her to write what she wanted to say vs trying to talk to alleviate any pain as best they could. In addition, this is a patient first and a child who prior to a car accident has never had any health issues, surgeries etc. That phone was used as a distraction for a very traumatizing experience. This added to that. I expect that all patients be treated with dignity and respect. My daughter absolutely was not! When we were given the name of the operating physician I was given a sense of relief in hearing from other physicians that he was "one of the best." I looked on his website <a href="/redir?url=http%3A%2F%2Fvafacialsurgery.com&s=a3f2ec3f576f45a1f44f6226340e6f3d7e464eecf68508bb9f7a59bdad5a45d7" target="_blank" rel="nofollow">vafacialsurgery.com</a>, his attention to detail in his paintings assured me that he would also care about the aesthetic side of the surgery which is most important to a 16 year old child. I am very thankful that the surgery went well however, I am extremely disappointed in the way my daughter was treated as a patient in his own facility.