I have read all the reviews of Dr. Basu, including the one stars. It is highly unfortunate that the front office staff garnered these reviews which affect Dr. Basu. Many of these were a couple years ago and I assume normal staff turnover has addressed these issues. Let me get to the bottom line. I have waited for an hour and I have waited for 5 min for an appt. (all my most recent appointments less than 10 min). Here is what you need to hear. Dr. Basu saved my life. I saw him for RA but he saw test results which he did not like and called me at home, after hours, to see a surgeon, the next day. Within 72 hours, saw surgeon and had cancer diagnosed and thyroid and PT removed. Today I live 2 hours from his office but still travel every other week for infusions for RA and chronic tophaceous gout. He is exceptionally intelligent and dedicated to his patients. His appointments might run long, which cascade to your appointment being late, but please stick with Basu