I saw Dr Kwan for a distressing and debilitating dermatological condition and she was the first provider in 4 years to acknowledge the validity of my complaints. She took the time to explain her medical opinion, and provided references and answered my questions. Dr Kwan is incredibly knowledgeable, but more importantly, was forthright when we discussed that we don't know everything about human health and that some medical questions cannot be answered with current scientific knowledge. Dr Kwan discussed multiple differential diagnoses and proposed treatment plans for each one and considered my observations and input as a patient like I wished all professionals would. I found her practice through dermatologistoncall.com and she had rendered her opinion and Rx within a few hours. I cannot express enough how humanizing of an experience being her patient was when dozens of previous providers refused to examine my skin.