It was a great experience to meet and get to know my new pcp since a move here required a new health ins. plan and so many other life changes. Dr. Sardo is kind, compassionate, professional and focused on patient health. Unfortunately, the Hartford Healthcare staff responsible for setting & confirming appointments by phone is surprisingly unpleasant and actually argued twice that Dr. Sardo was not accepting new patients, a fact that Dr. Sardo herself denied. Appt reminders say "do not come early" but paperwork on arrival says "arrive 15 minutes early"?? Administrators: there are issues here. I hope you don't lose a great doctor like Dr. Sardo over them.