NorCal Imaging - San Leandro

WHEN: Tue @8amI was disappointed to learn that NorCal Imaging does not take appointments for x-rays (at this location at least), so when I asked when would be the best time to come, they said at 8am when they open.  They do walk-ins only and it would have been a 45 minute wait if I showed up the day before in the afternoon.Anyway, I did what was suggested, and arrived at 7:55am.There was plenty of free parking.  They will have signs that states ONE HOUR PARKING which is fine, because I was in and out in a total of 45 minutes.I thought I was early, but it turns out they open earlier for people to sign in, and it looks like there were 2 people already ahead of me!  There was maybe 5 others in the waiting room, keeping their distance.  I appreciate how there are signs and markers on the floor to remind patience to keep their distance.  All staff are masked.After signing in, and filling out paperwork (clearly highlighted where I need to fill out), I waited maybe 10 minutes until my name was called.I had some x-rays done, it was super quick and easy.  Everyone was nice, and I was on my way.

I don't really know who to send a review to (besides yelp) but I wanted to give a shout out to Rose, the radiology tech who prepped me for an esophagram.  She was very very supportive, considerate, and competent - and dealt with rudeness of MD in a particularly professional and gracious way.  I don't usually write reviews - but she was outstanding.  the facility and front office staff needs to do a little upping of their game re covid safety measures, but this person made me feel more comfortable being at the facility.

I was greeted and helped by Terra,        Terra Was always helpful and kept me informed on how long my wait was and was on top of finding out how long it would take to get my X-rays on the CD          Staff member Terra was also able to multi task her work on the computer, having patients sign in and go to the different work stations , Covid is not slowing her down.          In the X-ray room I observed everything was disinfected and clean, I'm sure it's not easy by the female Asian X-ray technician to clean with such attention to detail but it shows she cares and understands the importance of what she does. Thank you Ms. X-ray tech.    This was much better service then 6 months ago.   I also give all the staff in the San Leandro office a for keeping things sanitized and safe for both patients and employees.                         Jason

Been coming here for some time lol hopefully after all my surgeries I won't ever have to come back, Thais place is cool they are always friendly and see you on time not too much waiting, gotten xrays ct scans and never have they been unprofessional

I have been to NorCal Imaging twice in the last month, lucky me. Once for a trashed knee and once for my annual (well, I put it off for five years) mammogram.  TWICE the people at NorCal Imaging have turned something I dreaded into a very nice experience. The knee x-ray tech was kind and helpful. The mammogram tech was amazing, making what is usually very uncomfortable (to me, anyway - You want me to put my boob where? and then you are going to do WHAT???) into a friendly, no-big-deal no big deal.  Her name was Briona and I will be forever grateful. I put that stupid test off because my last mammo was miserable - but now I will have no fear and will likely get the test on time next time.Seriously, the folks behind the desk are courteous. The techs are kind. I'm a fan.  Roses to you, people of NorCal Imaging!

Rose is the best X Ray Tech. I appreciated her staying overtime and taking care of business for me. Thank you!

Went for an X-ray, no appointment. Front desk staff were professional, not the friendliest, but not bad either. Signed in, waited 20 minutes, filled out some papers, waited maybe another 5 or 10 minutes. Easy process.  The waiting room was full, mostly with people who had appointments for other things. Exam area was clean. No problems.

Norcal imaging. I have never been here before.  I did not have an appointment. I looked them up on yelp I saw bunch of horrible reviews. I still decided to visit the office because this is the one That my doctor suggested . I got here at eight in the morning I was greeted by two ladies behind the counter they were both professional and Courteous. They asked me to fill out a few forms and give my ID and insurance card. I sat in the waiting Lobby for less than five minutes. I was seen by the radiologist within another five minutes. My total Visit from walking through the door and leaving took no more than 15 minutes total.  These guys deserve six stars. Good job Norcal imaging..

I had to check to see if my IUD was still in place, so needed an ultrasound. I had a near panic attack when I found out how it had to be done. Anita was wonderful with me. Incredibly patient and talked to me while it was being done. I hadn't even realize she was doing it after a while. I highly recommend asking Anita by name. I will if I have to go back. I can't thank her enough.

I have been going to NorCal imaging for about 20 years back when it was Pacific imaging. There have been times when the management was not hiring the best of staff for the front desk and scheduling people in the background. Now it has completely changed! NorCal has made a point of hiring caring and compassionate employees who do their best to assist you politely with compassion. Because of the overload in the healthcare industry as a whole you cannot always get appointments exactly when you want them but the whole team is extremely helpful in helping me to get an appointment when I need one by adding me to a cancellation list, they listen to my concerns when I arrive if I have specific needs, and all of the techs are highly professional. I got a call back for a mammogram and I have a family situation which makes me very sensitive and scared of breast cancer and the entire staff was helpful and kind about my anxiety. Especially helpful were Maria, Erica and Uidirea, and Gabby. Also the ultrasound tech actually gave me a hug when I had tears, I am sorry I did not get her name, but I hope you are lucky enough to have her if you need an ultrasound. Yesterday when I visited for the ultrasound they were training a new person at the front desk and it was very clear that she was being trained optimally. There was somebody sitting right with her and assisting her the entire time and making sure that there were no errors and this new employee was just as sweet as all of the others I have seen in NorCal recently.  I don't know all of the names but they are all good! There was a time about 10 years ago where I dreaded making the call to NorCal to make an appointment or to show up at the front desk. Of course any medical industry sometimes has a wait time. I have never been rushed out of a procedure and not had all my questions answered so I expect that I may have to wait a few minutes to get in for my appointments.  I understand the need of arriving early because often people do not have the right paperwork and it has to be adjusted and sometimes they need to call the doctor's office which takes time to keep the office running smoothly. So if you are one of those complaining about having to arrive early for your appointment you are possibly one of the ones who holds up the rest of the group,  kinda like kindergarten. Anyways, my main point is that even when I can't get exactly what I want,  the whole team is completely compassionate and helpful and tries to explain and try their best to meet my needs. I have had some very negative experiences with other healthcare environments recently (at the ER) where the staff that has been hired obviously hate their job. Any simple question you ask you will get barked at in return. So having a compassionate staff in a medical environment is very meaningful. Most of the people there are not feeling well and are anxious about results and about the procedure itself Etc. It is hard enough to deal with health problems without having barking b****** haha. I have not seen one of those at NorCal in a very long time. I even got to speak with the manager and the radiologist a few weeks ago and let them know about my new experiences at NorCal in relation to past years. Of course the manager was very happy to hear that I had had such a pleasant experience and mentioned that they are making a concerted effort to hire excellent friendly staff,  recognizing the need for their patients to be served in a kind and compassionate way. One thing I have noticed is that the people in the front office will now get up and go get the paperwork from some of the patients if they can see that they are struggling to get up and down to hand back the clip board again and again for paperwork questions and filling things out. These compassionate "little" touches show the patients that the staff understands that it is hard for them to get up and down, especially those who are limping or physically challenged in other ways. It is sad that no one ever notices when people are nice, they only go and complain when they don't get everything they want. Our world could use a lot more thank yous and a lot less gimme gimme gimme. Thank you NorCal imaging for providing kind compassionate and friendly service. All the way from making the phone call to schedule, to checking I even when I DONT have the right paperwork, to receiving the results very quickly in the radnet portal which is now being offered to every patient when they come in. It really does make a difference! Annie E.