This was the fastest appointment I’ve ever been to. I was greeted both times (for the exam and for glasses pick up) within 20 seconds. Everyone helped quickly and communicated with one another well. I didn’t even have time to look at many frames before I was taken to do my eye exam. They made it easy, painless and informative.
Payment process was easy for the exam and I saw the optometrist right away. He was super helpful in helping me pick out frames and patient as I tried on many… sometimes multiple times!
Also he walked me through options and went over the best route of either using insurance or a deal they had and found the best one for me.
When I returned to pick up my glasses it was just as easy. I was in and out in just a few minutes. They allowed me to try them out and ensure everything fit well, gave me a case and cleaning supplies as well as gave me the non prescription sun lenses that the frames came with- and I was out the door with my new ‘hd’ shades! I can now see clear during the day!
I am a director of operations and I have been in customer service for years. I notice process and how people work together and how they treat their customers. I really do not have any negative feedback for my experience!