Schofield Residence

My mother was in Schofield many times for rehab. This time unfortunately she was in there for comfort care before she passed away. The entire staff was absolutely wonderful. They made sure my mom was always comfortable and also made sure the family had what they needed. I would highly recommend Schofield to anyone that needed to place someone they loved there.

Nice

My initial review and observations of Schofield Residence and Rehab are very, very positive. My mother is there for rehabilitation. I've worked at a nursing/rehab residence before. It's 120 beds. On a beautiful park-like mini campus. Well maintained. The administration staff seem very attentive and friendly. We haven't met a bad person. Nursing and care are top of the line. Physical and occupational therapy have been great! The social work Dept is fantastic. The food is very nutritious. There is a lot to cover. Pages of review. Seems to be a great deal of activities. Probably one of the best medium sized care facilities around. We like Schofield.

I find myself here again every few days.  This time for someone in the rehab part of the facility.   It's well organized and run.  It's clean.  The rehab patients seem "happy enough", given they are al there for rehab of some sort of course.   It's not too loud and evidently the food is edible.  Form my view, the parking is easy and it's easy to check in and out as you go in to visit people.  They seem to have good security and know who is in the facility.   20190309U

I am forced to say A-OK, because the next lower option is "I experienced better", and I can't, unfortunately say that.My mother was previously in rehab at Northgate in North Tonawanda.  Northgate is criminally negligent.  I had to haul my mom out in a wheelchair, myself.  They almost killed her.Schofield, by comparison, has a much nicer aura, in that the facility is nicer, the people are nicer, and they even allow pets.  Many of the staff have been exceptionally kind, and I rely on them to be my eyes and ears, for without them, I would be terrified every minute I'm gone.However, Schofield is constantly short staffed, which means that during our stay (one month so far), my mother's room partner died, after repeatedly calling out for help in the middle of the night, and ultimately, having a heart attack (or so they claim), when nobody came.  This same room partner fell multiple times in the room and had to crawl to the door to scream for help because no one came to answer the bell (even when both my mother and her rang separately at the same time).The second room partner likewise fell multiple times, and also crawled to the door to scream for help when nobody came for the bell.Today I write this post after spending 3 hours waiting at Buffalo General for Aries Transport to return my mother and I from a doctors appt to Schofield.  Despite repeated requests for assistance from Aries (beware) and Schofield, we were left on our own.  My elderly mother, who is frail, has multiple pelvic fractures, and cannot sit comfortably in a wheelchair without a brace, was utterly exhausted by the time we got back.   Schofield personnel (those in charge) were, as expected, totally unconcerned.  In fact, they never even bothered to find out why an 11 am appt would result in a 7 hour delay in returning, and never even checked or realized that my mother was missing in action.  Statements were also made that my mother was ready to go home, when x-rays at the hospital showed that my mother's pelvic fracture had somehow worsened while in the nursing home.  (X-ray compared to X-ray).  Odd.  Meanwhile, despite repeated requests for medical review due to increasing rather than decreasing pain (from the worsening of said pelvic fracture), no doctor was called.  And, there is no doctor on staff.  And, nurses (several of which have the bedside manner of road rats) are making medical decisions (such as assuming that my mother's extreme pain was caused by acid reflux).  No, I'm not kidding.Meanwhile, my mother's blood pressure has gone from 150/74 to 99/57 in a matter of hours, and not a single thing was done.So, today, I have filed complaints with Medicare, Medicaid, the BBB, the District Attorney, and the Attorney General, as well as contacting an attorney.  So, while Schofield has high ratings compared to others, the moral of the story is never leave your loved one unattended.  Check everything, no matter what.  Don't think because someone tells you they are taking care of it that they have.  Don't rely on word of mouth.  Put everything in writing, cuz you will need it later, possibly in court, and make sure you are regularly seen by a real doctor (not at the facility).  Insurance will pay for transport, so don't hesitate to leave to be sure nothing important has been missed.  While at this facility, I have often heard people scream for help, and found one resident with his arm bleeding profusely, with his arm stuck between his back and the wheelchair (don't know how it happened), while on blood thinners, in a room at the end of the wing (don't ever take a room at the end of a wing), notified the  nursing station, and it still took 45 minutes before somebody showed up.  I found another woman delirious and in pain (turns out she was dying of kidney failure, but not on pain medication, again, no clue why left to scream for days), and found others fallen out of bed, or out of their chairs, where staff were at the nurses station, not paying attention.And, on many occasions, my mother, and her roommates, rang the bell to go to the bathroom, and no one came, so they stayed in diapers or slept in their own excrement, all night.  I don't think this should ever happen, but can speak for my mother and her roommates, all of which were of sound  mind, in saying, it is humiliating to enter a rehab facility for a broken hip or pelvis, and to then be forced to literally crap in a diaper like a child, and to then have to be cleaned with washcloths covered in diarrhea, etc. Profoundly humiliating.And, lest you think, why the hell didn't you report it.  I did.  It doesn't help.  Medicare and Medicaid (your only recourse) do absolutely nothing; less than nothing.  My mom's room mate died 2 days after the end of a Medicare audit.  And, the nurses and aides are actually (for the most part) awesome.  However, they cannot help understaffing and apathy at the top.  All that being said, Schofield is better than many others.  Really.

My Mom was here for 2 1/2 months, first in Rehab, then in the Nursing home category, all because they essentially gave up on my Mom and were perfectly happy to have her lie in bed or sit in a Wheelchair for the rest of her life, walking wasn't a goal for them! Got her out of there and within 1 month, she was walking over 500 ft and got her personality and sense of humor back. This place almost robbed her of that! The Director of Nursing is highly unprofessional and tried to gaslight us when we wrote a letter about our concerns regarding her care. DO NOT send your loved one here! Two stars because her therapists were actually caring and helpful, but seems they had their hands tied by the establishment.

Monday to Friday staff is attentive and caring. However, the weekend staff is very questionable. 3 hours to get an aide to change and wash a hospice patient. Breakfast shows up 90 minutes late and is ice cold. If the family isn't on site, little care is provided. No one appears to be in charge on weekends.

3/2022  This facility NEEDS A-LOT OF ATTENTION!!! Most of the staff is hugely inattentive, unprofessional, and MOST (but not all, there are some that have to run around picking up the slack and cover for them while still doing their own jobs), just seem to not want to work and do their jobs. It appears that there isn't any supervision whatsoever and the aides do whatever they like, hiding out in empty rooms on their cell phones, hanging out at the front nurse's station desk chit chatting, or else they're nowhere to be found. When you walk down the hallway and look in the rooms, it's pathetic some of the patients are naked or half dressed with nothing on the bottom, some literally hanging out of their beds, some slumped over in their wheelchairs sleeping, God only knows for how long, they have to beg to go to the bathroom, beg to go to bed actually beg for any kind of attention they are in need of after they've had their "light" on for a good five to ten minutes or so.... I realize that the facility might be understaffed, therefore I've  tried to be understanding and patient but the lack of care our loved ones receive is shameful! I could go on and on but I hope I've made myself clear so far and please DO NOT send your loved one's there!!

Worked for a 2 weeks and didn’t receive my pay check in the mail everyone seemed so nonchalant about me not having it especially someone named “karen” she was very unprofessional about the situation and I don’t appreciate it at all

This facility is poorly operated and the Director of Nursing Heather and the Social Worker Jenna Kent are extremely unprofessional.The lack of patient care is deplorable and the staff are not well trained or are well informed of the procedures. Everyone seems to have a different procedural understanding. I highly do not recommend this facility to your love ones.