I have been seeing Dr. Karen Haverly for over 12 years. She has birthed both of my children. Her secretary, Pam was awesome, organized and personable. A few years back they changed practice from Grove Hill to Starling. Recently, Dr. Haverly has a new secretary and I can never get her on the phone, I have to constantly play phone tag to make or reschedule an appointment. I had to reschedule my annual exam in August and waited 3 months for my appointment. Two weeks ago, I left a message to reschedule and received a voicemail to call the office to reschedule. I was able to move around my schedule so there was no need to reschedule so I showed up for the appointment as previously scheduled. The secretary went and canceled this appointment. I was so frustrated I told her I would find a new provider. I am upset to leave Dr. Haverly but the office practices have really gone downhill.I have been seeing Dr. Karen Haverly for over 12 years. She has birthed both of my children. Her secretary, Pam was awesome, organized and personable. A few years back they changed practice from Grove Hill to Starling. Recently, Dr. Haverly …More