I have read through these reviews and am STUNNED! I have had nothing but great experiences at UCLA Westrlake Village. This includes my Primary care Dr. Sonya Heitman, Endocrinologist Dr. Golfnung, and 3 or 4 other.. none that I see mentioned in these poor reviews. I have done many lab visits and Phlebotomy's all on time and with incredible service by the staff's involved. I am on Medicare so maybe that's why I haven't seen a bill in 3 years. That also means they aren't getting paid much for whatb they do.Also, I had a horrible case of Covid and was guided through it virtually with great care by Dr. Heitman. Jim Plateroti