I very much like Dr. Crowell as a person but I need him as my children's doctor. We seem to always wait about an hour, sometimes more, when we go and no one likes to sit in a yucky waiting room for a long period with their sick baby sitting around other sick kids. (The pictures on the wall, adorable! The chairs are stained and the carpet and floor are not very sanitary looking.) The staff is very friendly.. However, it seems like recently when my kids are sick it takes forever to get them seen. I have a child with issues that shouldn't be ignored when sick or she could end up in the hospital and in the last month we have been to the doc-in-the-box 3 times because we couldn't get in to see Dr. Crowell or rather his nurse practitioner who usually has to see us. I feel like he has taken on too many patients so he is now unable to give as good of care to the ones he has. I don't want to have to pay an E.R. visit when my kids are sick which is why I have a pediatrician. His hours are limited and that makes it even harder to get in when ill. I like the staff but we need a doctor. Also his office used to specify if you were sick to stay to one area and well kids stay on the other side, most people don't want to go to the doctor to have a well visit so they can pick up the latest bug going around. I have been going there for years but I am currently looking for a new place/dr. to care for my children. Last but not least one of the last things we went for was misdiagnosed and we ended up in an E.R. visit and were told it would not go away on it's own and to follow up with a specialist... which would've been nice to know months ago and we wouldn't have been in the E.R. I know it happens, but over the last year or so I feel that the amount of issues we have encountered are too much for us to continue as patients. I am not one to complain about the small stuff, but if I had been able to read reviews of others who have had the same experiences I would've chosen a different Pediatrician to begin with, and yes while waiting for so long the patients will talk to each other so I know I am not the only one experiencing this.