Results Physiotherapy's Online Review Report Card

Spring Hill Tn Clinic If you’re looking for a physical therapy place that cares about the well-being of their patients, this isn’t the place. At first, I thought Results and the PT I had truly cared about getting my arm better, however, that wasn’t the case. The PT I had put on a great facade, but I have learned she NEVER had my well-being in mind. She disregarded doctor’s orders, after I dislocated and fractured my humerus. She made the decision to not schedule me for any appointments until I saw a neuro. (Which was almost 5 weeks) I have found out from my new physical therapist, she shouldn’t have done that and furthered the complications in my arm. Then, when I was allowed to come back to see her she complained about every shirt I wore and had the audacity to call me the “worst patient” ever. Very disrespectful. She then had me go to acupuncture, which I have further found out, caused more issues for me. She wouldn’t help me find a descent doctor who would help fix my arm, obviously she never had any intentions of trying to help me. But she didn’t mind wanting to befriend me, when she had no intentions of being a friend. I needed a physical therapist who would fix my arm instead of a friend. Beware of the new laser machine they have there. It caused a skin rash due to me having sensitive skin and nobody explaining that to me. Two months later I still have the rash and skin damage. The whole clinic sides with their PTs instead of their patients. They are all about making the company money and not helping the patient. I did everything she asked me to do and was always very compliant, when I wanted to tell her no. I spent thousand of dollars doing what she said with acupuncture and continuing to see her, even though I wasn’t seeing results. However, now, I have a new physical therapist who explained to me that my shoulder sags which is compressing my nerves, arteries, and muscles. She helped me get in with a state-of-the-art sports medicine doctor who is fixing my shoulder and arm. If had to do over again, I would have never seen again when she did things her way in April 2022, instead of what the doctor wanted.

I unfortunately have had many joint replacements due to arthritis.Thanks to Ronnie and the other skilled people at Results Physiotherapy, each one has ended well and helped me do what was necessary to heal and get back to life again, pain free.

I want to give some backstory, so we have a full picture. 22 years ago I suffered a severe injury to my right knee when I was just 15 years old. Since then, I have lived with chronic pain issues. Coming into 2024 I had already had three knee surgeries, one of which included breaking my leg and moving it, to say the least.It has changed the way that I walk and the way that my anatomy works in my body. Unfortunately, due to these changes, I have developed severe planar fascia, along with several other issues with my left foot, such as heel spurs, chronic inflammation of the heel bone a spreading of my three meditarcels and a few others. Due to those issues, I took a fall back in July that tore two ligaments and broke one of the bones in my right ankle, which required a full ankle reconstruction. Where they had to reattach the two ligaments in my ankle drill four holes into the bone on the top of my foot and insert an internal bracing system into my ankle. The recovery from that has been terrible, 8 weeks post up from ankle surgery. I needed a scope procedure done on my right knee, to determine what was the source of the pain that i've been dealing with, so that we could determine whether fixing my right knee or going ahead with fixing my left foot was more imperative at this point. The entire ordeal, my left foot has been the source of the highest amount of pain, so my podiatrist sent me over to physical therapy to start strengthening my right ankle and my left foot. While we concluded the results of what my next operation was going to be. I've been working with Daniela, who is the assistant physical therapist, and I can say that the experience has been less than ideal and has left a very terrible taste in my mouth. On multiple occasions, she's told me that my pain couldn't be near as high as what it is because if there was in that much pain, I wouldn't be able to be there or that I would need to be in the hospital/ER. However, this is a pain that I've been dealing With for years, so i've had to find ways to live with it because I can't live in an emergency room due to pain I also have a pain management program that I work with specialized doctors to try and manage my pain. But right now, i'm dealing with 3major acute injuries and the pain is overwhelming. She tells me things like I'm not working hard enough to get stronger even though my strength and mobility are improving every single day but I am limited on how much I can handle. I come home in severe pain from physical therapy. 3 days a week Where some days I'm not even able to get up and move around or Be a mom to my toddler. Hey, come home and have to ice my lower limbs because they are so sore I can't move them. I do the exercises between 4 and 6 times a day. 7 days a week at home. I am constantly working at improving myself and my conditions. Today she actually told another patient that I wasn't committed enough like he was to making things work and get better. All while im pending another surgery in a matter of just weeks, we're just waiting on the final scans to come in before we schedule. I have never been unwilling to do something, but sometimes I am unable to do those things. There have been days when she's supposed to be working with me that she sat on her phone scrolling through her emails and changing the music and the building. She's clearly not focused or concerned about my recovery because of things that i'm unwilling to do. I have seen her be so empathetic and kind towards older patients that have had falls due to age or other conditions. But with me directly, it's like she doesn't feel that I'm worthy enough to be there, or that I could be doing more and it's just a choice and I'm not willing to do the work....but I'm the one showing up, Every other day and putting the work in and trying to get better, but she treats me like i'm not willingly being there or that I don't want to be there.I will not be working with her any more. I need people on my SIDE that want to HELP me improve and be apart of my recovery and get me back to where I want to be.

Jo Helen Smith is my physical therapist and I believe God picked her out just for me! She is always smiling and is very easy to talk with - about anything. Jo made me feel comfortable right from the start of our journey together and has provided me with lifetime exercises that I really enjoy doing. Her excitement spills over making me excited to complete the exercises and feel absolutely wonderful afterwards. I told her to get up an exercise class with these exercises and I'll be her first pupil. Jo is FANTASTIC!!!!

10/10 My mom had total knee surgery and had therapy in the Southaven office and my mom has improved so much since the day she started going. The staff is so nice and great at what they do, even down to the receptionist . I would recommend the Southaven office to anyone!! Thank y'all so much 💓

I was super nervous before my first appointment, but Jo Helen is AMAZING and makes the appointments so comfortable and pleasant! I'm so grateful for my wonderful experience here ❤️

the best physical therapy place i have been to in nashville... and have been to more than my share. they handle multiple patients quitely and efficiently. but best of all they have PT Jo Helen. she is without a doubt the best there is. knows her stuff and shares that with you. listens! keeps it from being boring. gets great results! very pleasant and cheery... makes your therapy something to look forward to. thanks so much Jo!

Well, I know Ronnie Ritchie very well. He has been dealing with me for a long time and has always had my best interests at heart. He knows how to motivate me and encourages me at every turn!!!!!

I highly recommend Results! Jo Helen is wonderful to work with and helped me with pelvic floor therapy to recover after giving birth. The office is in a great location and the staff is lovely.

The person that did the actual therapy was very good, but if you are needed records or for insurance of any kind go somewhere else. Medical records are impossible to get, and the people that work the desk in the locations cant do anything, or do anything except take appointments and money. Have call the office several times, and all they can tell me is there is nothing they can do and email the records department, no contact phone number. Its very horrible to deal with. I think nobody works in there record department.