Ati Physical Therapy's Online Review Report Card

This ATI PT location in East longmeadow MA is by far the best! They stuck with me through my post PF foot surgery and I am so grateful! I feel so much better now. Thank you Donna, Trevor, Dan & Matt! Such a great team. If I need you again I know where to find you :)

I LOVE LOVE This ATI 😍❤️ I've been here for 2 separate times and Therese, Donna, Sam, Tommy and Marlene are God sent because I was a mess. I soooooo love them.I will be back to visit but hopefully not a patient 😍😍😍😍😍

I absolutely recommend ATI!! They don’t sugar coat your visit! I need someone to tell me and not afraid to tell me what I need to do. I will never forget these ladies who taken their time to help me!

Total bill for 5 appointments was $2,250. For what? All appointments were the same yet ranged from $375-$534 per 1 hour visit. Was billed for manual therapy I didn't receive, and they didn't have any record of the co-pays they charged me each visit and double billed me. They pushed me way too hard and refused to adjust my therapy plan for increased joint pain, when they claimed to be knowledgable about my condition. Charged $56 for an icepack I had for 5 minutes, then put it back in their freezer. Check the business better bureau website to look at reviews, I'm not alone in this. This place is a scam, not surprised the Lima location closed.

I have been going to ATI in La Grange off and on over the past year, before and after my knee surgery. I worked with everyone there, and they are all fantastic! They definitely care about your progress, listen to you and adjust their plan to your needs since everyday can be different. I won't hesitate to go back to them for my PT needs in the future.

The staff is nothing short of outstanding. They are the very best.

Great experience very knowledgeable therapist aided me in my recovery very happy with my end result. I will recommend people to ati for physical therapy in the future

I had great PT except Physical therapist talked over me. I miss their wonderful service but will never be yelled at by a physical therapist again. They do amazing cuffing, scraping, and dry needling. They do gentle exercises for older people that are disabled. I just wish it wouldn’t have been a talking contest. I wish I could go back with confidence that one particular physical therapist wouldn’t yell at me. It’s been a while so they probably don’t remember me. I tried to join in to be part of what was going on but that didn’t work either. If you can handle not being part of the conversation or being talked over then this is the best Physical Therapy I’ve ever seen. I felt better for going with them sorry I had to leave.

Fantastic team here! I worked mostly with Therese (PT) and Donna (assistant). The entire team is so respectful, friendly, professional and caring. In today's world, the word "team" is overused. Here at ATI, the TEAM is a real thing! The team members work well together, assist each other when needed, and watch and care for all the patients. p.s. The team in Elmhurst is excellent, too :-)

I came to ATI for PT after cervical disc replacement surgery, and I'm so glad I did. Therese, Sam, Donna, Tommy, & Josh are all professionals and good people. They truly care about their patients and you can tell they enjoy their work. This group truly exemplifies the ATI mission statement: "To exceed customer expectations by providing the highest quality of care in a friendly and encouraging environment." I cannot recommend this group enough.