Ati Physical Therapy's Online Review Report Card

The entire staff here is great. I've made great progress, mainly with Tristan - but others as well. Good direction, are very mindful of never having me do anything painful, and are very knowledgeable and always willing to answer questions. They also made sure to check that my insurance coverage was in place before continuing care. A+ overall.

I Love ATI, Physical therapy. I requested to be seen again tstrengthen my osteoarthritis + the rheumatoid arthritis that was recently diagnosed in my left knee, and I've been feeling arthritis in my other leg, my back, (r)ankle. +(r)knee, n now my wrist. I enjoy the workers 100%. The 1st time I attended ATI. then, again, I had best physical therapy treatment that ked me to maintain all my activities, and raise my Great Babies, as I had 2 great bbs then . I now have 5 altogether. I have been , once again, being able to get on track with all my domestic house chores, laundry. But back in Mar. 2024, my (L) knee totally gave out as I was doing chores. My husband literally had to carry me to vehicle. I know how o was perfectly back on schedule from other physical therapy treatment last few yrs ago. L know I will walk out not facing pain, nor swelling

Great therapists with very positive attitudes. They really work with you to make sure you have a great outcome .

Nodair was my son's Physical therapist for the last 10 months . I can not say enough kind words about him and the strength he gave my son not only physically but mentally through his rehab, We will be forever grateful. If you EVER need PT go see Nodair!!!

I had persistent knee and neck pain and was recommended by my friend to show it to Nodair at ATI. Nodair was quick in diagnosis and prescribed corrective actions and exercises. Some of those immediately gave a relief. It has been few months and I am almost pain free now. I will highly recommend Nodair as he is extremely effective in figuring out the issue and focuses the therapy on it.

I am filing this complaint due to the poor management of patient communication options. The actual PT's here are okay... I guess. It was recommended I see their PT who had experience with cycling injuries, as part of my issues were related to that. At my first meeting with the male PT (the only one in this office it seems), he had to put kinesiology tape on my shoulder and suggested going into a private room where I could take my shirt off to make it easier. That was kind of shocking and made me feel very uncomfortable, so I just stretched out the neck of my shirt a little which worked just fine. That was at the end of the appointment and for the next 5-6 appointments after that I got bounced around to various other PT's, which made me wonder why. I decided to just see if there were any further uncomfortable moments with that particular PT and eventually he saw me again. He seemed decent from there on out so I continued to have appointments from him. Regardless, it didn't seem like a very professional experience. Also, your appointment time is only 50% with the actual therapist, and 50% doing guided exercises with a trainee. Their system is set up in a manner which makes it very easy to be "discharged" as a patient. It is almost as if they are aiming for a high turnover in clients. For instance, if you call and are unable to get through to someone at their front desk to say you are running a few minutes late, they will discharge you after just TWO instances. Just calling in will undoubtedly take more than ten minutes of your time, on hold and speaking with the sleepy call center staff. There is no direct phone number to call for the office in case of emergency or issue, and you are put on a long hold to reach a call center with staff that is incompetent and has no sense of urgency. If you can get through, they might connect you to your local office, but by then almost ten minutes has passed. If you are a patient on foot walking there or trying to drive a car, this can be virtually impossible. Additionally, upon entering the building at this location, the elevator is often stuck and the wait time can be longer than 5 minutes. So if you are running late due to traffic and get stuck waiting for the elevator, suddenly you have no physical therapy care. It's beyond ridiculous. To uphold this strict discharge rule and leave patients without care is absurd. ATI needs to improve their communication options if they intend to actually help people get better. Having an app, or even just the ability to text your provider or office is vital. On a different note, I found this location to be rather unhygienic. The building it's housed in is old and decrepit, and a lot of the PT equipment is tattered and old looking. Shared equipment is not wiped down between users (ie, the PT trainee guides you in doing an exercise then hands you the brown-stained handles of an elastic band). Restrooms are frequently filthy as well. If this review has been read by ATI, please do NOT respond with your generic reply as I have already reported this business to the BBB.

I am filing this complaint due to the poor management of patient communication options. The actual PT’s here are okay… I guess. It was recommended I see their PT who had experience with cycling injuries, as part of my issues were related to that. At my first meeting with the male PT (the only one in this office it seems), he had to put kinesiology tape on my shoulder and suggested going into a private room where I could take my shirt off to make it easier. That was kind of shocking and made me feel very uncomfortable, so I just stretched out the neck of my shirt a little which worked just fine. That was at the end of the appointment and for the next 5-6 appointments after that I got bounced around to various other PT’s, which made me wonder why. I decided to just see if there were any further uncomfortable moments with that particular PT and eventually he saw me again. He seemed decent from there on out so I continued to have appointments from him. Regardless, it didn’t seem like a very professional experience. Also, your appointment time is only 50% with the actual therapist, and 50% doing guided exercises with a trainee. Their system is set up in a manner which makes it very easy to be “discharged” as a patient. It is almost as if they are aiming for a high turnover in clients. For instance, if you call and are unable to get through to someone at their front desk to say you are running a few minutes late, they will discharge you after just TWO instances. Just calling in will undoubtedly take more than ten minutes of your time, on hold and speaking with the sleepy call center staff. There is no direct phone number to call for the office in case of emergency or issue, and you are put on a long hold to reach a call center with staff that is incompetent and has no sense of urgency. If you can get through, they might connect you to your local office, but by then almost ten minutes has passed. If you are a patient on foot walking there or trying to drive a car, this can be virtually impossible. Additionally, upon entering the building at this location, the elevator is often stuck and the wait time can be longer than 5 minutes. So if you are running late due to traffic and get stuck waiting for the elevator, suddenly you have no physical therapy care. It’s beyond ridiculous. To uphold this strict discharge rule and leave patients without care is absurd. ATI needs to improve their communication options if they intend to actually help people get better. Having an app, or even just the ability to text your provider or office is vital. On a different note, I found this location to be rather unhygienic. The building it’s housed in is old and decrepit, and a lot of the PT equipment is tattered and old looking. Shared equipment is not wiped down between users (ie, the PT trainee guides you in doing an exercise then hands you the brown-stained handles of an elastic band). Restrooms are frequently filthy as well. If this review has been read by ATI, please do NOT respond with your generic reply as I have already reported this business to the BBB. Post-reply update: No, I do not wish to speak to anyone at ATI. If anything my communication will be via email, where there is a timestamp and record of communication. Thanks for the generic response, ATI “owner” - shows you did NOT actually read my review here! I said DO NOT respond.

As much as I was not looking forward to PT, the staff is very upbeat and encouraging. They recognize my limitations and never push me too hard. I leave each session feeling accomplished and positive. Ready to try on my own and looking forward to the next session!

I started seeing Laura for my ACL injury , and I couldn't be happier with my decision. Despite having a clinic much closer to my home, I chose to drive 20 minutes to this location because Laura's expertise and dedication are worth the extra time. She is incredibly experienced and hardworking, always ensuring that I receive the best care possible. The quality of service here is outstanding, and I've noticed significant improvements in my condition since starting my sessions with Laura.

Ati is the best physical therapy and treatment center you can find in Seattle. They will immediately find your strengths and your weaknesses. They have a great team. Everyone there is the nicest and they care. Thank you ATI for your rehabilitation