My overall experience with Baycare has been ok, however I wanted to comment on a Cardiologist appointment I had recently with Dr. Geraldo Ramos.
My appointment was scheduled well in advance for 11/07/24 @ 11:00 a.m.. After arriving 15 mins prior to my appointment, I was taken back to the exam room. 11:00 a.m. came and went. I sat there for 40 minutes and no physician or other staff checked on me, or to say things were running behind. I got up, went to the door, and a nurse practitioner was walking by, she asked "do you need anything?", I said I am here to see the physician, but I think they forgot me. She walked past me and went into another exam room without saying anything else,
The MA overheard the conversations, came over and said, oh, you are next. I waited another 20 minutes, and told the person behind the check out desk that I was leaving as I had already spent an hour here, and I had other appointments.
This experience was unprofessional, and not pleasant. I did not feel valued as a patient, and although Dr Ramos may of had a reason for missing my appointment, there is no excuse for leaving a patient alone in an exam room for an hour with no updates.
I asked for him to acknowledge the missed appointment and it went unanswered. I guess his ego will not allow him to admit how lame it is to do this to a patient.
I would also hope that Baycare does not bill Medicare or my supplemental for this encounter that never happened.
I would not recommend this physician to anyone who does not have a lot of time on their hands to sit in a waiting room or exam room for a long time.