Evara Health's Online Review Report Card

I used to like going here. I have been a patient for a few years. Recently my insurance changed and I set up and appointment for my dr which was not until April. I needed my antidepressant refilled I was told I needed to see the dr. I had made an appointment. I even made an earlier one. While in the meantime calling to try and let them know I needed my medication, When you call them they tell you they are sending a request. When you call back they say it is an urgent request. I send messages in MyChart portal as well. I ended up trying something naturally as my meds were never refilled. I also submitted a complaint with the BBB Someone sent me a message via my portal. Not an apology though. Just asking what meds I needed and that is was sent to the refill nurse.

How is it that I wait two weeks for an appt, take time off work, and pay a copay to see a specific doctor and at the END of my appointment they tell me “oh she’s not here today that’s why you saw the (nurse practitioner). I made the appointment with this doctor FOR A REASON. It is so unbelievable they would take your money and time and not even tell you in advance that the doctor isn’t there. Completely ridiculous.

Went for a appointment due to pregnancy complications and they were so short they have put the wrong information in my chart and claimed to do things on me that they didnt

I’ve been coming here for almost a year. I am so grateful I found my PCP Dr. Stephanie Stratton. She is understanding, kind, and knowledgeable. I tend to worry a lot and doctors offices make me uncomfortable. But the staff here are always patient and warm. The receptionists are quick and provide me with answers to all of my questions. The nurses are friendly and happy to help. And I can’t boast enough about Dr. Stratton. I’m so glad to be a patient here. I highly recommend.

LONG WAIT !!!!! "I've been taking my daughter to Evara Health for 2 years, but unfortunately, our experiences have been consistently marred by long wait times. Despite having scheduled appointments, we often find ourselves waiting for 30 minutes to an hour or more before being seen. When I inquire about the delay at the front desk, the staff seems unsure or uninformed about the wait times. As a parent, it's frustrating to have my time disrespected, especially when I've made sure to arrive on time for our appointments. I hope they will take steps to improve their scheduling and communication to reduce wait times and provide better service to their patients.

PLEASE BE CAUTIOUS OF THIS PRACTICE! If you are experiencing anything concerning at all, they DO NOT CARE. They will gaslight you into thinking that what you are experiencing is "normal". I started seeing this location several years ago when I was pregnant with my oldest child (she is about three and a half now). Women's health was "ok" during prenatal care. I had some complications in the hospital just after giving birth that nobody could give an explanation. It's normal to see several different providers in women's health here. So the answer I always got was "I'm not sure, I was not there." Which makes me feel like there were no notes ever taken, or given back to the office from the hospital staff. To this day, I'm still not sure what the reasoning was or what the FOUR different medications were that I was given to try to "help" the situation. Aside from that, I have been dealing with full body pains which may have been misdiagnosed by an unrelated pain management doctor. When I explained this to the PCP at this office, absolutely nothing was done. I also mentioned to the PCP that I wanted my thyroid looked into after sharing loads of very similar complaints with a good friend of mine that had a large mass removed from her thyroid. I never had a physical exam of my thyroid or lab work done at the request of this office. Returning to OBGYN about a year and a half after having my second daughter, I expressed to this office feeling as if I had completely lost control over my bladder. I was told "it is normal to leak after having kids." The problem wasn't a leak, the problem was like it coming out of me at the pace of a firehose. I have many women friends and family that leak a little when they cough or sneeze. My experience was very different. Aside from bladder issues, I experience an abnormal amount of pain around specific times in my menstrual cycle and abnormal menstruation and this was blamed on ovarian cysts which I have had for well over 15 years. Again, I was told this was "normal" due to hormonal changes after having kids and the "solution" was to try different birth control options until one "helped". Fast forward to now. We moved out of state about a year ago. It had been almost 2 years since I visited a doctor because this office made me lose hope. But luckily, a coworker recommended an AMAZING doctor. My first visit was only a month ago. I requested a slightly longer appointment due to wanting to discuss a lot that I felt was missed by this office. This man listened intently to all of my concerns and within this past month, he performed a physical exam finding that I have an enlarged thyroid and quickly ordered labs and an ultrasound. Blood work was done on site and sent off to the lab to test for issues with my thyroid AND to test for autoimmune diseases that could be causing be to have full body pains. I am currently waiting for my ultrasound appointment. In the meantime, he referred me to a women's health specialist. This doctor also listened with intent. He also drew blood to test my hormone levels, he ordered an ultrasound to rule out fibroids, and referred me to a urologist. The urologist saw me, listened and asked in depth questions about what happens, when it started happening, how often it happens, etc to establish a timeline and severity. They scheduled me to come back the following week to perform some testing. I did these tests 2 days ago and during testing, it was implied that I may need to get a surgery. The fact that this could have been determined 2+years ago if THIS office actually cared enough to listen and run tests. All of it could have been handled really. I have been full of resentment toward this office and toward doctors in general and was ready to give up until recently my health started to rapidly decline again and my husband and mom urged me to find a new doctor. I am glad I did now, but I feel very upset that years of suffering could have been avoided if this place LISTENED AND CARED.

Don’t waste your time.

El personal de recepción son pésimas no saben tratar con la gente no te ayudan a conseguir una cita, cero amabilidad total decepción.

I’m not sure why this place has such negative reviews. I had a great experience. I saw Dr Stratton not only was she extremely kind but she was also very professional and talked me through every step. All the staff I spoke with as well were very kind and super helpful. I definitely recommend this place.

Absolute total incompetence! I have been trying for days to simply get my 1 prescription filled at my pharmacy. Not only did ask in their app, I had to go down there in person and the woman at the desk was nice and said she wou see it done asap. Fast forward 4 hours later my pharmacist calls me and asks if I take the brand at $ 600.00 That's right now he is trying to get the evra people to write it for generic that I've been taking for 8 years! That costs $12.00 . So long story short 5 days without my medicine all due to incompetence and lack of communication . I am looking for a better place where I see a Medical Doctor and not a nurse practitioner . 60 years old and all of a sudden they give me 8 medications. I only need 2. Sad state of affairs do not go here.