Evara Health's Online Review Report Card

I love this place. I hate seeing doctors and I usually avoid it but the doctors and staff are wonderful here Quaresha on the customer service side was SO helpful and patient. Thank you all.

I’ve been seeing Dr. Snodgrass for several years and can honestly say she’s the best doctor I’ve ever met. This even goes for any specialist. Dr. Snodgrass is extremely knowledgeable, kind and caring. I leave the office feeling relieved every visit knowing I’m in the best of care. If you’re in need of a doctor, look no further. Dr. Snodgrass is the absolute best. I hope whoever is in charge gives her a raise because she deserves it. I can’t say enough good things.

Staff are horrible and don't care about the patient they never sent my prescription over to the pharmacy went back up there and was told i wouldn't get them till Monday because it's to late my appointment was for 3 worst doctor office in area other locations are even worse

My daughter and I are both patients. We love it here and Claire is such a wonderful, caring physician. The only problem I have is when I call I can't get through. I leave a message on my chart and they usually respond within a day.

I was hesitant at first because of the reviews but honestly I got in Mrs. Snodgrass answered all my questions and addressed my concerns by the time I left my prescription was ready. The front desk staff was nice and all no complaints

I was trying to find a better route to posting this in here but did not find anything in the web site. I have been routed to many ppl just to get one simple respond on provider Patricia Welsch not been in network with BCBS. I received notification from my insurance company stating she was out of network, so I reached out to Evara and “billing” third party company tells me they do not know who are in network. That they are just third party billers. OKAY! So you pay a company that doesn’t know this kind of info. They tell me I have to call Evara for that. I call and a clerk or call center Rep (Melissa) tells me she doesn’t know, that she will have a supervisor call me. SMH! I ask for supervisor name and extension info, she tells me she can’t provide me with it by policy. WRONG! How can you communicate with supervisor for complaint if you can’t provide me this info.. She gives me first name (Dean). Come to find out this person is no longer there since last month. REALLY!? So BCBS did a 3 way call with me and attempted to get through and it was unsuccessful to get to billing, even though she selected billing option it took us to a scheduler, she had to transfer us again. This is all unacceptable customer service in overall. Mind you I do not need to get my health care here because I have a private insurance. I choose to because I really like my PCP and my entire family comes here but for Behavior health I will take my child else where. I have worked in healthcare system long enough to know not to provide this type of customer service, if you want patients to stay, please provide better trainings to staff that can provide the right information. Specially something as simple as is provider is in network or out of network with an insurance. Not even the clerks, call center and the third party you paying know this information .That’s a shame!! I am even embarrassed writing this as I know many of the staff that work here and they are awesome and I cherish them.

Horrible unprofessional place. Interesting to get an appointment but I guess the doctors don’t like to work on Fridays so they keep canceling at the last minute. Definitely wouldn’t recommend this office.

Love this office great staff and my Dr is one of the best I've ever had, much respect to him! 🤘😎

Dr. Snodgrass is an amazing soul. She heard and saw my worry and immediately came up with a plan to help me take my life back. Everyone in there was comforting and helpful. Amazing energy in this place. Thank you, team!

such poor customer service!! I myself worked in front office all my life, this lady at the front office when you walk in has no customer skills at all. Some people should not work in this field at all (she is one of them). The minute she starts talking, you can tell she hates her job and everyone that walks up to her. I dont know about other people that was my first time there and she's was not pleasant at all. she makes you feel like your an inconvenince. I had no choice but to go here this office was the only one with an open appt. I went in for sore throat , she asked my name, dob and what kind of car do I drive??!! she never said "hey btw this is the procedure for new patients , we need to test you for covid and need to test you out in your car this is how we will proceed" ... I mean give me information of what your doing.. not just ask so randomly what kind of car are u driving ???!! AND of course the minute I asked her what do you need that information for she gets even more bothered!!!! the doctor and the learning students were good .. the student girl was great really liked her .. sorry dont remember names. any how lastly as I am walking out I was prescribed medication and so I wanted to double check what pharmacy they have on file. of course I walk up to this front office lady (I wish I knew her name) and asked her she says the same on you indicated in your file... I said okay I dont remember indicating one but I need to make sure.. so she proceeds to say take a seat the nurse will have to look that up!!! so this MA nurse same one that took my vitals walks up and takes about 3 min to look up my pharmacy information... finally confirms its.. I said Thank You .. Neither of them said (front office lady or MA ) said your welcome have a good day... feel better!!!!! LIKE A DOCTORS OFFICE SHOULD BE!!! both stayed silent ( I am sorry you 2 for inconveniently interrupt your day ) Evara Health you really need to do better when it comes to hiring this people.. I hope i dont have to go back to this office ever!! hope this helps other patients.