If you have a choice of dialysis centers, do not choose this one. The management is rude and uncaring to patients and to their caregivers and families. They spend more time gossiping amongst themselves rather than taking care of the very sick patients needs. It doesn't matter what time you arrive or when your scheduled appointment is, they will make you wait over an hour and sometimes 2 hours in the waiting room before they take you back to "hook you up" and take patients in a random order. They are on their own personal time line and do not give a crap about what the patient is going through or what time THEY SCHEDULE the patient. When your session is 4 hours long, waiting two hours after your appointment is torture to the patient.
Their own rules change day by day according to the manager in charge that day. Either they demand that the caregiver stay with the patient all day in the room or they absolutely prohibit it. The center manager (can't remember her name), the blonde woman is mean and argumentative with families. I have heard her yelling at patients and making it uncomfortable for everyone. She should be fired! I have had to speak with the regional manager Kenyatta (who does not work in the center) several times and although she is nice and agrees with me, nothing changes. Dialysis patients and their families who bring them have a lot to deal with already, they should not have to deal with mistreatment and be demeaned. And if a patient is too sick to transfer to the dialysis chair, you have to be lucky to get minimal assistance depending on who is working that day. Some help with no problem and assist with the transfer from the wheelchair to chair and others say they are not allowed.
It pretty much sums up how much they DO NOT CARE about patients that after 5 years of dialysis 3 times a week, after leaving a voicemail message on a Sunday letting them know my mother suddenly passed away and would not be returning, we never heard from them again with a simple call of condolences or we will miss our patient or a thank you for letting us care for your mother. They have absolutely no compassion and couldn't care less about the patients they are paid to take care of. This is a factory with a robotic staff.
Please look for a better dialysis center even if it's a further drive. I have recently heard there are other places that offer simple human compassion and give the patients the dignity they deserve through the worst time of their lives. This place disgusts me.