Jag Physical Therapy's Online Review Report Card

IF YOU'RE CONSIDERING THIS FACILITY TO REHABILITATE AN INJURY, PLEASE READ ON: Here are the Pros in my opinion: -Professional & prompt front desk reception. -Quick elevator ride to 3rd floor facility. -Minimal wait time. -Water cooler on site. -Small but Sunny open space facility. -Appointments availability are easy to schedule. Here are the Cons in my opinion: -Torn uncomfortable chairs in waiting area. -Physical therapists & aides mostly do not socially engage, which left me feeling awkward or unwelcome. -Some physical therapists have noticeably bad body odor which I found disturbing. -JAG does not offer one-to-one physical therapists for the entire session. Instead, I was told which exercises to do by an aide/personal trainer, who then walked off to attend to something/someone else while I did my exercises. They may stay for several moments or a couple of minutes, but then left to attend to something/someone else. However, I was still attended to by a physical therapist but the time spent with them was less than 10 percent of the session. When my exercise form was incorrect or I lost proper form during the exercise (proper form is crucial for a successful recovery) it often went unnoticed & uncorrected. In other words, I believe that the quality of care is much lower here than other physicals therapy facilities. Unfortunately the business model that JAG uses is one that does not offer a physical therapist to each patient for the entire session. In other words, there may be 1 or 2 physical therapists while 5 or 6 patients are doing exercises, so perhaps they may bill insurance for 5 or 6 patient rehab sessions but only pay 2 physical therapists and a couple of aides. Clever in my opinion. For reference, a physical therapist may typically make between 80,000-125,000 dollars a year, while a personal trainer may earn anywhere from 19-30 dollars an hour. So, it is easily recognized why a business may choose to operate this way. It's an incredibly profitable business model in my opinion. It keeps operating costs down, optimizes profits, but I strongly feel that it lowers the quality of care for patients, (especially when compared to other rehab facilities which assign physical therapists to each individual patient for the entire duration of the rehab session, thereby avoiding further injury, tracking individual progress more closely, & optimizing the recovery journey). So here's the the skinny: If you have an injury & need physical therapy, I would not recommend choosing this place. I found that they lacked the quality care that I was looking for. Not everyone will see it this way & this is of course only my opinion, but I believe it is important that I leave this feedback for others to make an informed decision. My recovery journey has ended and I no longer receive PT here, but I certainly hoped for better care when I went there. (M Saszar was not my patient name)

Karishma Patel is the best!!!!

never respond to emails I don't understand this attitude!! These email addresses were invented in order to write and respond to them

Front desk ladies are extremely helpful and friendly. My Therapist is very nice. She provides the necessary excercises i needed to improve my walking ability.

If zero was possible... but it's not! Avoid this place like plague! It's my opinion that this place is a sham for healthy people. My daughter went there and they did more damage than she had. They DONT DO MANUAL, only promise it for "next time" each time. Seems that they have unprofessional therapists or technicians who don't know much. My daughter went with bad pain in the leg and because of their incompetence they did damage to the other leg. The PT refused to touch her and do manual, and this is not the first time I heard that this happens at this horrific place. They don't care in the least about what's best for the patients. I begged my daughter to call the insurance company to complain and make sure they don't get paid for the two horrible visits, but she didn't have more time to waste on them. If you healthy then perhaps Jag is good for you, but if you have any problem at all -- STAY AWAY! They will do more damage than they will help!

Best Workout Ever & The Trainers are so nice & respectful…. The Trainers make sure you work on the pain part of your injury & they have the best workout 🏋️‍♂️ routine & Equipment…

Honestly the service here is a jock where the stuff stuff are concerned,went there for the first time the physical therapist barely did anything to me then she asked someone else to assist me but the other person who was supposed to help kept on playing on her phone and I’m standing waiting…then the reception lady was rude over the phone.. Will never go back again neither that I think anyone should go for that poor service…!?

The staff at Jag One Therapy are polite, competent & do their job with care & a smile.

Niyati is humble and good person she give me superb treatment I like her so much , thank you so much. God bless you❤️❤️❤️

JAG Physical Therapy in Valley Stream provided top-tier care for my 11-year-old daughter after she suffered a knee injury. From the start, the entire team was incredibly attentive and caring, always taking the time to listen to her needs and adjust her treatment accordingly. What truly impressed me was how much my daughter looked forward to every session—they made her feel comfortable and motivated! The atmosphere is always positive and upbeat, with a great balance of professionalism and fun. The conversation and music make each visit an enjoyable experience. Scheduling was a breeze with flexible hours, including late nights and Saturdays, which was perfect for our busy schedule. A huge shoutout to Ray, Bhoomi, and Colleen for going above and beyond in making my daughter's recovery a smooth and enjoyable process. We couldn't have asked for a better team!