Jag Physical Therapy's Online Review Report Card

Charmi is the best! She cares she is gentle. For the reviews that say differently, honestly charmi is the kindest PT I have EVER met. And all rehab after surgery hurts. To say a caregiver hurt you so terribly on purpose sounds ridiculous. You had surgery it hurts and so does the rehab!

This review is more about the therapist, NOT THE OFFICE. I Recently Had Total Knee Replacement. I Went to “Jag” in Park slope (4th Ave) for PT, Horrible Experience !! THE WORST !! I’m well aware of “No Pain, No Gain” and I also knew that PT would be painful and hard work which I have no problem with and prepared myself. I just wanted to get better and move forward. I was told by my surgeon and his staff from “Hospital of Special Surgery”, that PT starts out slow and steady. You should start from the bottom and move up each visit. The more you go, the more pressure you apply to said body part that is being worked on, & it should get easier over time. Understood !! However, from the 1st time in that office therapist Charmiben Shah was causing me NOTHING but excruciating pain. Starting me from the highest level instead of the lowest level in terms of exercises and sets & that was truly mind boggling to me, especially at a 1st visit. Starting me at the highest level of the electrical wave machine before she even knew if I could handle that type of vibration feeling and acting annoyed when I told her to turn it off because I couldn’t handle that feeling. Maybe had she went down a notch and/or started me at a lower level, I’m pretty sure I would have worked thru it, but she didn’t give me that option. Even while communicating to her that I was in excruciating pain to the point of getting dizzy and her still pushing me and pushing me to continue all while speaking to me like I was a child. Mind you I have only been there twice. On multiple occasions during both visits, Charmiben Shah purposely bended my knee forcibly when I was begging her to stop because of the pain. I got thru the 1st visit and left that office in full panic attack due to the session with her. I had anxiety with just the thought of knowing I had a 2nd appointment with her a couple days later. At the 2nd visit, after getting thru all the requested exercises, towards the end of the session she at one point bended my knee so far and so bad (while smiling) and me crying & screaming out in full blown agony and tears, for her to stop she continued to bend the knee until I felt a popping sensation. The pain was so bad I bit my tongue and instantly felt dizzy after. I stopped services immediately and when I was able to stand and get myself together, I left….. NEVER to return ! She is VERY insensitive, inconsiderate, & unprofessional and doesn’t seem to care about the patient’s feelings and or pain level. During both visits I felt that she was PURPOSELY causing me pain and not showing any concern for me or listening to me. While doing sets of requested exercises I had to stop in between because I kept continuously cramping and feeling faint & she spoke down to me in a condescending tone, “Why are you stopping ? What are you doing ? Keep going”! Charmiben Shah has HORRIBLE bedside manner. This was MY experience at this office with that therapist and if you have never had Total Knee Replacement and felt the pain from that surgery, or experienced what I did with Charmiben Shah, please refrain from criticizing my experience and review. I’m writing this review because she needs to be called out on how she treated me. She didn’t even contact me to check on me after the last incident when I left crying and hysterical, due to the pain she caused me. Another staff member did. (Thank you, Ashley) Charmiben Shah, do better !! I know you have a job to do however, remember that patients are human, have feelings and coming to PT to do better and feel better not to come there and leave feeling worse. P.S stop overbooking patients and adding more patients than you can handle and just maybe your tone would be more friendlier instead of aggravated !

Very clean and professional trainers and receptionists very nice welcoming people all around

Great place. Wesley and the team are very professional you'd really feel taken care of

A great place. The staff is friendly, helpful and knowledgeable. The therapy I have received has made a real difference in the condition which brought me there. I highly recommend JAG Phyical Therapy.

Best Workout Ever & The Trainers are so nice & respectful…. The Trainers make sure you work on the pain part of your injury & they have the best workout 🏋️‍♂️ routine & Equipment…

I so so love the staff at 554 4 th Ave Jag 1. They r friendly courtesy nd on their job. I wouldn’t trade them for anywhere else

JAG Physical Therapy in Valley Stream provided top-tier care for my 11-year-old daughter after she suffered a knee injury. From the start, the entire team was incredibly attentive and caring, always taking the time to listen to her needs and adjust her treatment accordingly. What truly impressed me was how much my daughter looked forward to every session—they made her feel comfortable and motivated! The atmosphere is always positive and upbeat, with a great balance of professionalism and fun. The conversation and music make each visit an enjoyable experience. Scheduling was a breeze with flexible hours, including late nights and Saturdays, which was perfect for our busy schedule. A huge shoutout to Ray, Bhoomi, and Colleen for going above and beyond in making my daughter's recovery a smooth and enjoyable process. We couldn't have asked for a better team!

Outstanding treatment, and therapists

Very Professional, attentive, and clean facility. Wesley is knowledgeable and patient.