Texas Oncology's Online Review Report Card

Texas Oncology in Plano has excellent staff and facilities. Very patient oriented.

I have nothing but good things to say about Texas Oncology. Dr Colton has been incredible as are the nurses and infusion team. I moved here from Philadelphia and was used to an incredible team at the Abrahamson Cancer Center. I was worried I wouldn’t get the same level of care, but my feats were put to rest.

Very Disorganized, No communication. One nurse calls saying maybe your mother haves labs because the doctor forgot to order a lab even though we went yesterday and then another nurse calls at 7pm leaving a message that my mother does not have labs and when coming to the appointment we are sent to the 3rd floor because she does have labs. Check in is nightmare. When the lady ask for the copay I pay the copay from my personal debit card and then the lady hands the receipt to my mother. My debit card my receipt and she just gave me an ugly look. 6 people in line and only one check in person.

Dr Nataji is awesome. I like his “bedside manner” he’s funny does fist bumps. He is straight forward which I appreciate honesty. I’m fighting cancer with no outside support system and the entire office is so nice to me. They remember my name now. There is a routine when you start treatment. Get your blood work done. Wait to meet doctor. See doctor. Get your chemo. It’s not a matter of being treated like a number as I saw in these reviews. It’s about efficiency and that I can get behind. My treatment is working and that’s the most important thing to me. Cancer is scary and unknown. Having a routine makes it less scary. I would say for the front office peeps that they shouldn’t have to pay for snacks they have to stare at all day. Let those ladies snack for free! Just my opinion though. I like snacks.

Thank you!

Would not recommend Texas Oncology to anyone. My doctor puts in an order for chemo 3 weeks out, I try to follow up. They inform me the day before that there are no openings. They've messed up everything they've tried to schedule, from lab work to chemo infusions. In addition to some treatment issues I no longer have confidence in my care here. Mentioning that I went to the Austin/North location seems irrelevant. Because after reading so many bad reviews I conclude that all locations have bad problems.

Trying to get through chemo treatments at Texas Oncology North. I would not recommend this place to anyone! So far they've been unable to schedule anything correctly, from blood work to chemo infusions. My doctor booked a chemo slot for me 11 days ago. And even though I've inquired thru my nurses more than once, the chemo I'm supposed to have tomorrow didn't get scheduled. They informed me today that there are now no openings for tomorrow. They also erroneously scheduled my first treatments wrong, so I had to be in the office for 6 hours instead of 3. This is not my first rodeo, I'm going through chemo for the second time in my life. Even though the first was supposed to be one of the toughest chemotherapies to get through, I did great. But this time has torn me up terribly. I don't have any confidence in my team at Texas Oncology. I'm looking up Lone Star Oncology now, at this point it's worth the drive to Georgetown.

Can't think of how could be better. Dr Shimkus and MA Rhonda have seen it all twice. They explain in layman's terms and give patient sense of where they stand in journey. Staff is pleasant, genuinely empathetic. Works around travel plans. Good sense of humor. See pic of matching tape to my tie dye shirt just for grins. Financial assistance goes above and beyond, as in finding a grant to cover most of treatment not covered by insurance.

Texas Oncology in Midland is wonderful, I highly recommend them.

When my mom was diagnosed with stage IV pancreatic cancer, we trusted Texas Oncology to guide us through the most difficult fight of her life. Sadly, what we experienced was neglect and a lack of transparency. We later learned that my mom had the KRAS G12C mutation, a critical piece of information that connects directly to targeted therapies and clinical trials. Shockingly, this was never shared with us. Families should not have to do their own research to uncover what their doctors already know. Even worse, despite her visible suffering, her pain was never adequately managed under their care. We pleaded for relief, but her pain control was delayed and inconsistent until hospice intervened. Watching her endure that unnecessary suffering was devastating and inhumane. This is not just about one patient, it is about ethics in cancer care. Patients deserve full honesty about their options. They deserve their pain to be taken seriously. They deserve to be treated with dignity and compassion. I am sharing this because my mom deserved better. No other family should have to experience this kind of neglect. Cancer care must be about more than protocols and numbers, it should be about treating patients like human beings.