Texas Oncology's Online Review Report Card

Texas Oncology in Plano has excellent staff and facilities. Very patient oriented.

Friendly, caring nurses ❤️

I have nothing but good things to say about Texas Oncology. Dr Colton has been incredible as are the nurses and infusion team. I moved here from Philadelphia and was used to an incredible team at the Abrahamson Cancer Center. I was worried I wouldn’t get the same level of care, but my feats were put to rest.

Would not recommend Texas Oncology to anyone. My doctor puts in an order for chemo 3 weeks out, I try to follow up. They inform me the day before that there are no openings. They've messed up everything they've tried to schedule, from lab work to chemo infusions. In addition to some treatment issues I no longer have confidence in my care here. Mentioning that I went to the Austin/North location seems irrelevant. Because after reading so many bad reviews I conclude that all locations have bad problems.

Texas Oncology Plano, does not value anyone's time. I had the 1st appointment for labs and listened to all the lab techs catch up on their weekend before attending to their job. I was called in @ 8:18, which I believe is only because there is a note in the waiting area that states if you are waiting more than 20 minutes past your scheduled time, please let the front desk know. This is not the first time I have had issues with the lab, just the final one.

Do not recommend. Go somewhere else if someone else is covered on your insurance. It took 6-7 phone calls over almost two weeks to finally just get an appointment. The bureaucracy for the appointment setting is absolutely horrible. Anywhere else you do it all with the front office person. Wife went to get her infusion & the stupid scheduler scheduled her too late in the day to get it so went up there for nothing. Really bad that the scheduler has no clue how this works. But they were sure real quick to take our money & then turn us away empty handed & no one even apologized for it. This has not been a good experience whatsoever from the very start. The infusion clinic in the office should have seen their schedule for the day & it should have been a big red flag to see a late infusion appointment but of course nobody caught it. Complete ignorance.

Texas Oncology in Midland is wonderful, I highly recommend them.

This company has the worst communication I've ever seen. It is partically impossible to get any information, and most things require them to put in a ticket and you may or may not hear back in 24-48 hours. If they do call back, they're only going to call once. If you don't answer you have to go through the whole process again. Nobody you talk to will ever be qualified to give you the information you're looking for, and it will take weeks to get what you need even for simple questions like a CPT code. If you have the option GO SOMEWHERE ELSE. My dogs vet has better customer service than Texas Oncology.

When my mom was diagnosed with stage IV pancreatic cancer, we trusted Texas Oncology to guide us through the most difficult fight of her life. Sadly, what we experienced was neglect and a lack of transparency. We later learned that my mom had the KRAS G12C mutation, a critical piece of information that connects directly to targeted therapies and clinical trials. Shockingly, this was never shared with us. Families should not have to do their own research to uncover what their doctors already know. Even worse, despite her visible suffering, her pain was never adequately managed under their care. We pleaded for relief, but her pain control was delayed and inconsistent until hospice intervened. Watching her endure that unnecessary suffering was devastating and inhumane. This is not just about one patient, it is about ethics in cancer care. Patients deserve full honesty about their options. They deserve their pain to be taken seriously. They deserve to be treated with dignity and compassion. I am sharing this because my mom deserved better. No other family should have to experience this kind of neglect. Cancer care must be about more than protocols and numbers, it should be about treating patients like human beings.

Texas Oncology’s hematology department is the most incompetent medical office I’ve ever dealt with. They repeatedly failed to order the correct labs, didn’t get the right medications, ignored my requests, and delayed care for weeks. Staff were rude, dismissive, and acted like my health was an inconvenience. Because of their negligence, my surgery had to be canceled — completely avoidable if they’d done their jobs. In my opinion, this place is a risk to patient safety and should be investigated.