Texas Oncology's Online Review Report Card

Dishonest and not transparent with their billing. Get your credit cards ready. They lied when I was first there or I wouldn't have even started this journey. Now I'm out over $500 for nothing because I have to cancel my procedures. When I first visited the office the prices I had received based on the codes were $360-460 and I knew I had 2 to get done. I told the lady at the desk I could find a way to manage that but I couldn't swing several thousand... Which is what we're talking now. Even my original bill was told was covered by insurance and I paid nothing the day of. I later received a bill for $822 which when I call United Healthcare they said billing that amount for those services was illegal and they made the office discount the cost down to $363. Insurance said the way they coded they first visit it doesn't count as preventative and they don't cover anything until I meet my high deductible. I told the doctor's office that on my first visit when they insisted it would be covered. I called to inquire about this bill and what the future ones would ACTUALLY look like if I got the procedure done I already scheduled. They lied to me again several times on the phone saying things like my insurance did pay a large portion of it and I'm left with the remainder. My insurance didn't pay you anything or cover any of my costs. They made you lower the price of what you billed because it was illegal. Then they say they have to do my procedure in 6 different visits because "they aren't allowed" to do more than 1 at a time. Sounds like a good way to sneak in 6 bills to someone instead of 1. I can't read between the lines of what's true and what's not anymore with this office. These people aren't straight shooters and will tell you whatever you want to hear to skim as much as they can from you. I really needed that procedure and had a babysitter lined up for it and everything. It's a shame; I don't know what I'm going to do now. Doctor Whitney was good though, both skilled and friendly. The nurse and front desk are also friendly when their lying through their teeth. I lost all respect for this doctor on account of how they operate here.

Trying to get a appointment got hung up on bc I don’t have insurance then the “supervisor Susan N ( she wouldn’t provide her last name for some reason was very very rude

I don't know who is in charge but they need to be fired! I've had no choice but to come here for my cancer treatment or scans and they continue to mess up my appointment or cancel last minute without informing me till I'm at the facility! I have been coming here for months and only once did they have things ready to go without issues. Today I find out after I arrived at the facility, that they yet again don't have enough medicine. I have had this appointment scheduled for an entire month, with them sending me reminder notifications about said appointment. Only to be told yet again they don't have their stuff together! I have a child I have to find babysitting for. Take time away from work. These people keep costing me money! Do not go here, for the love of God, go somewhere else!

when a respiratory doctor immediately refers you to an oncologist, its only natural for myself, family, friends to expect the worst. Having to wait weeks to get an appointment, then waiting 90 minutes past the scheduled time to get in, (all seats full in waiting area for 40 minutes) only to be told to get blood labs, and wait another several weeks for an appointment...is absolutely NOT the way to treat concerned patients. Then include the texts, phone calls, and emails harassing you to be to the appointment, do not help at all. front receptionists could care less, not friendly or helpful.

Extremely poor staff communication. Slow processing of new patients. Disregard/disrespect for patient concerns and needs. We are waiting almost a month for my father to be able to start treatment and were just advised we need to wait for availability. None of this was disclosed/explained up front. Strong advisement to seek a more patient centric alternative. Buyer beware!

Dr Terradella was rude, unprofessional and often late. I highly respect MD Anderson.

Great staff, great place, always busy.

Not sure about the doctors or care. But waiting so far an hour and 1/2 to be seen is kind of crazy.

The absolute worse customer service and care. Dr Thomas is great. If you are a person of color and you don't absolutely have to go here. DONT

My sister gets treatment here n they have been so nice n very lovely people work here.