Texas Oncology's Online Review Report Card

Texas Oncology in Plano has excellent staff and facilities. Very patient oriented.

I have nothing but good things to say about Texas Oncology. Dr Colton has been incredible as are the nurses and infusion team. I moved here from Philadelphia and was used to an incredible team at the Abrahamson Cancer Center. I was worried I wouldn’t get the same level of care, but my feats were put to rest.

Kally is horrible with the follow up on scheduling. I just told my doctor to refer me to someone else that's not Texas Oncology. The reviews are horrible for this location and it's mostly coming from scheduling issues.

Would not recommend Texas Oncology to anyone. My doctor puts in an order for chemo 3 weeks out, I try to follow up. They inform me the day before that there are no openings. They've messed up everything they've tried to schedule, from lab work to chemo infusions. In addition to some treatment issues I no longer have confidence in my care here. Mentioning that I went to the Austin/North location seems irrelevant. Because after reading so many bad reviews I conclude that all locations have bad problems.

Yeah I am a cancer patient. Who requested the doc from very first visit that every alternate visit will be televisit and she agreed. Only for me to be yelled at by the scheduler. I literally had the worst scheduling experience ever, that also being a cancer patient, I can tell it was rude, inconsiderate and almost cruel. The scheduler called when I called to leave messages to schedule my next televisit appointment. The scheduler gave me a date for Feb and my six months would be in March. I mentioned it to her and she started yelling at me. She said this the date doctor wants you to come in and that’s it. When I mentioned it is a televisit she scolded me again that it is you asking for televisit, the doctor isn’t willing for you to have a televisit and you are the one insisting. I was taken aback but it didn’t end here. When I asked her to send the lab orders to quest she said, I have to write down the labs name on paper, and I said well can you send me an email or send it in portal, which she again vehemently refused yelling at me that she won’t do it. Then she called me later and said that the labs will only be done in the sammons center and no where else. I have to come really early morning or late afternoon only to get I’m done cuz I am not scheduled for an in person visit. Then she said you know for a televisit you have to get an app. I said ok. What’s the name of the app and got yelled at again. She said you have to download the app yourself, I can’t help you. This is when I am only asking for the name of the app. I forgot at that time that I already had prior televisit so I probably already have the app. If any of you haven’t enjoyed getting yelled at in your adult life set yourself up for this. I hope the center can spend some money to hire non yelling, kind and considerate schedulers as UT southwestern does. After all the patients are cancer patients. They definitely deserve better. # Isarau Carillo the scheduler Great job for one of the worst experiences for me

Starting off with one star , I walked in and because I’ve never had cancer until now, I’ve never been here , I was told next time I need you to stand behind the red sign 🛑, well I said ok because receptionist was lil rude , so I walked back and around the sign , and I told her this is not a good start to this . Stars will have to be earned

Texas Oncology in Midland is wonderful, I highly recommend them.

When my mom was diagnosed with stage IV pancreatic cancer, we trusted Texas Oncology to guide us through the most difficult fight of her life. Sadly, what we experienced was neglect and a lack of transparency. We later learned that my mom had the KRAS G12C mutation, a critical piece of information that connects directly to targeted therapies and clinical trials. Shockingly, this was never shared with us. Families should not have to do their own research to uncover what their doctors already know. Even worse, despite her visible suffering, her pain was never adequately managed under their care. We pleaded for relief, but her pain control was delayed and inconsistent until hospice intervened. Watching her endure that unnecessary suffering was devastating and inhumane. This is not just about one patient, it is about ethics in cancer care. Patients deserve full honesty about their options. They deserve their pain to be taken seriously. They deserve to be treated with dignity and compassion. I am sharing this because my mom deserved better. No other family should have to experience this kind of neglect. Cancer care must be about more than protocols and numbers, it should be about treating patients like human beings.

Texas Oncology’s hematology department is the most incompetent medical office I’ve ever dealt with. They repeatedly failed to order the correct labs, didn’t get the right medications, ignored my requests, and delayed care for weeks. Staff were rude, dismissive, and acted like my health was an inconvenience. Because of their negligence, my surgery had to be canceled — completely avoidable if they’d done their jobs. In my opinion, this place is a risk to patient safety and should be investigated.

This hospital’s doctors are top-notch, but their scheduling system? Oh boy, it’s like trying to book a rocket to Mars with a carrier pigeon. Back in the day, appointments were automatic—smooth, seamless, no fuss. Now? The scheduler is your new best friend, calling you nonstop to confirm every single appointment. Miss a call? No worries, they’ll demand you call back. But when you do, you get a different person who’s clueless about your saga yet thrilled to record every detail about you, your mom, your cousin, and probably your dog, all now immortalized in their system. Meanwhile, the original scheduler keeps blowing up your phone. You call back, get recorded again, and… nothing happens. Zilch. Nada. Desperate, you discover their website’s messaging system and fire off a plea: “What’s with the spam calls?” Someone replies, “No calls here!” Then the scheduler chimes in, admitting it was her, needing to “confirm your appointment date.” You promptly reply with a list of what dates work and don’t, begging them to just book it and stop the ping-pong. But nooo, the scheduler’s back with, “So, is this date okay?”—while the hospital’s robo-voice cheerily informs you they’ve booked you for a date you explicitly said doesn’t work. Back to the website you go, explaining (again) that the robo-date is a no-go, the scheduler’s date is fine, and, just in case that one’s taken, here’s a backup list of okay dates. Finally—finally—the scheduler messages back: “Appointment booked!” Hallelujah! You think, “Surely it’s smooth sailing now, back to auto-scheduling bliss, right?” Wrong. Next appointment rolls around, and guess who’s calling again? Yup, the scheduler, kicking off the same circus. You call back, get a new clueless recorder, and they’re asking for your info like it’s Groundhog Day. Elon’s halfway to Mars, and this hospital’s scheduling system is still stuck in the Stone Age. Send help—or a better app!