Texas Oncology's Online Review Report Card

Texas Oncology in Plano has excellent staff and facilities. Very patient oriented.

I am so grateful to God for sending me these amazing Angels here at Texas Onocolgy- Irving! My nurse Connie on my doctor's side is absolutely Fabulous! Miss Connie is dedicated, so attentive, compassionate in her nurse ministry. Yaaassss I called it her ministry because this is a God gift she possess! Not only that she listens makes notes and tells you immediately when you need to tell the doctor immediately when they walk through the door. During my chemo sessions and the meds I developed onset diabetes and bad stomach issues. I was placed on insulation and what was called a fluctuating insulin scale due to the meds. I didn't get any instructions on how to do this with the primary doctor. However, when I tell you nurse Miss Connie Mouiphachanh came through! She actually went through step by step and then proceeded to guide me through administering the shot myself. Now how cool is that! Always a warm greeting and hug how you doing Miss Dorothy. I can't praise her capabilities enough she is just a wonderful caring person. Ps I will post on the other Angels here at this facility so you all no that this place is a safe heave when you're dealing with chemo or whatever it is that you need when attended a facility like this. Blessings Miss Dorothy Price-Florence

I have nothing but good things to say about Texas Oncology. Dr Colton has been incredible as are the nurses and infusion team. I moved here from Philadelphia and was used to an incredible team at the Abrahamson Cancer Center. I was worried I wouldn’t get the same level of care, but my feats were put to rest.

Would not recommend Texas Oncology to anyone. My doctor puts in an order for chemo 3 weeks out, I try to follow up. They inform me the day before that there are no openings. They've messed up everything they've tried to schedule, from lab work to chemo infusions. In addition to some treatment issues I no longer have confidence in my care here. Mentioning that I went to the Austin/North location seems irrelevant. Because after reading so many bad reviews I conclude that all locations have bad problems.

Texas Oncology in Midland is wonderful, I highly recommend them.

When my mom was diagnosed with stage IV pancreatic cancer, we trusted Texas Oncology to guide us through the most difficult fight of her life. Sadly, what we experienced was neglect and a lack of transparency. We later learned that my mom had the KRAS G12C mutation, a critical piece of information that connects directly to targeted therapies and clinical trials. Shockingly, this was never shared with us. Families should not have to do their own research to uncover what their doctors already know. Even worse, despite her visible suffering, her pain was never adequately managed under their care. We pleaded for relief, but her pain control was delayed and inconsistent until hospice intervened. Watching her endure that unnecessary suffering was devastating and inhumane. This is not just about one patient, it is about ethics in cancer care. Patients deserve full honesty about their options. They deserve their pain to be taken seriously. They deserve to be treated with dignity and compassion. I am sharing this because my mom deserved better. No other family should have to experience this kind of neglect. Cancer care must be about more than protocols and numbers, it should be about treating patients like human beings.

Texas Oncology’s hematology department is the most incompetent medical office I’ve ever dealt with. They repeatedly failed to order the correct labs, didn’t get the right medications, ignored my requests, and delayed care for weeks. Staff were rude, dismissive, and acted like my health was an inconvenience. Because of their negligence, my surgery had to be canceled — completely avoidable if they’d done their jobs. In my opinion, this place is a risk to patient safety and should be investigated.

Dishonest and not transparent with their billing. Get your credit cards ready. They lied when I was first there or I wouldn't have even started this journey. Now I'm out over $500 for nothing because I have to cancel my procedures. When I first visited the office the prices I had received based on the codes were $360-460 and I knew I had 2 to get done. I told the lady at the desk I could find a way to manage that but I couldn't swing several thousand... Which is what we're talking now. Even my original bill was told was covered by insurance and I paid nothing the day of. I later received a bill for $822 which when I call United Healthcare they said billing that amount for those services was illegal and they made the office discount the cost down to $363. Insurance said the way they coded they first visit it doesn't count as preventative and they don't cover anything until I meet my high deductible. I told the doctor's office that on my first visit when they insisted it would be covered. I called to inquire about this bill and what the future ones would ACTUALLY look like if I got the procedure done I already scheduled. They lied to me again several times on the phone saying things like my insurance did pay a large portion of it and I'm left with the remainder. My insurance didn't pay you anything or cover any of my costs. They made you lower the price of what you billed because it was illegal. Then they say they have to do my procedure in 6 different visits because "they aren't allowed" to do more than 1 at a time. Sounds like a good way to sneak in 6 bills to someone instead of 1. I can't read between the lines of what's true and what's not anymore with this office. These people aren't straight shooters and will tell you whatever you want to hear to skim as much as they can from you. I really needed that procedure and had a babysitter lined up for it and everything. It's a shame; I don't know what I'm going to do now. Doctor Whitney was good though, both skilled and friendly. The nurse and front desk are also friendly when their lying through their teeth. I lost all respect for this doctor on account of how they operate here.

They have ZERO communication! I had an appointment set a month before for blood work. Arrived early, waited about 45 minutes before going to the front which the ladies at the front are the only good thing about that place. And she called lab, lab said in a minute so waited 15 more minutes only for the receptionist to call lab again and at that time lab told her that they didn’t have orders. Would’ve been great to known the first time she called, receptionist goes to the MA’s at the back and returned saying that my authorization expired 3 days before my appointment. ZERO COMMUNICATION from the doctors MA’s or back office. The receptionist apologized several times and I told her to just cancel my appointments and to term me from the clinic. I had problem since day 1 and will not return. I rather drive further for better services elsewhere that communicate.

I don't know who is in charge but they need to be fired! I've had no choice but to come here for my cancer treatment or scans and they continue to mess up my appointment or cancel last minute without informing me till I'm at the facility! I have been coming here for months and only once did they have things ready to go without issues. Today I find out after I arrived at the facility, that they yet again don't have enough medicine. I have had this appointment scheduled for an entire month, with them sending me reminder notifications about said appointment. Only to be told yet again they don't have their stuff together! I have a child I have to find babysitting for. Take time away from work. These people keep costing me money! Do not go here, for the love of God, go somewhere else!